About OvationCXM

OvationCXM, a dba under Boomtown Network Inc, is a Customer Experience Management company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform (“CXMEngine”) includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because our CXM platform delivers customers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint.

We are the emerging market leader in the Customer Experience Management space. As we scale, we are continually looking to bring on new talented and passionate team members who can help us in our bold objective of digitally transforming the Customer Experience from end-to-end. If you’re passionate about working at a dynamic organization that is committed to facing the challenges of the day, this is the place for you. We are seeking candidates who want to be at the forefront of powering entire ecosystems of businesses to work together in ways that had previously been impossible.

OvationCXM - Cabling and POS Technicians

If you are in any city in the United States and want your business to take off, partner with OvationCXM, the world’s leading Technical Support Platform provider. If you are an experienced, detail-oriented, happy field technician and looking to increase your skill-set and grow with our company please join us!

This is an ongoing part-time contract opportunity to support locally owned businesses with their in-store technology, from installing a new point-of-sale device, to troubleshooting their network. Earn greater income potential depending on your professionalism, dedication to providing a top-quality client experience, and maintaining satisfactory OvationCXM job ratings. And as an extra bonus, OvationCXM processes your payment within 10 business days of completing the job and providing the required deliverables.

The Techs we are looking for have the following personality traits:

• A professional attitude, especially under pressure
• Go beyond the minimum of what is typically expected and working to keep customers happy with a 360° resolution
• Outgoing personality, prompt and respectful of scheduled arrival times and considerate to customer's needs and requests
• Passionate about the challenge of working on a network "puzzle" and enthusiastic about finding and educating a customer about a simplified solution
• Are experienced independent workers who are interested in building their own business

Qualifications:

• Must have some daytime, weekday availability
• 2 years field experience, valid state issued driver's license and insurance
• Must have reliable transportation stocked with low voltage supplies (e.g. basic field tech hand tools, Cat5 cable, cable tester, punch down tool, ladder, etc.)
• Must have Android/iPhone mobile device (phone/tablet w/4G) and laptop computer
• Should have experience with installing, troubleshooting, repairing and/or replacing of low-voltage cabling for Point of Sale systems and networked wireless printers
• Knowledge of hard-wired and wireless devices: Routers, Switches, Firewalls, Access Points
• Awesome communication skills for responding to customers questions, problems, and requests to resolve issues with the ability to translate technology issues into layman terms
• Kind and polite attitude with a willingness to "go the extra mile"
• And most of all...you LOVE making customers happy!

BONUS POINTS:

• Military Veteran with networking background
• CCNA, CCNP, Network +, or otherwise certified in Networking

The pay range for this role is:
40 - 65 USD per hour(Denver, Colorado)
40 - 65 USD per hour(Salt Lake City, Utah)
50 - 75 USD per hour(Boston, Massachusetts)
40 - 65 USD per hour(Dallas, TX)