System Specialist

Department: Chemical - Service

Job Status: Full Time

FLSA Status: Salary Exempt

Reports To: Regional Customer Service Manager

Work Schedule: Monday - Friday

Amount of Travel Required: 70-80%

Positions Supervised: None

WHO YOU ARE:

Are you a hands-on problem solver with a passion for cutting-edge technology? We are in search of a dedicated System Specialist to join our talented team. As a System Specialist you will be the face of our organization, providing exceptional on-site support to our valued customers. Your responsibilities will include diagnosing and resolving technical issues, performing equipment installations, and ensuring customer satisfaction through timely and efficient service. If you thrive in a dynamic environment, possess excellent communication skills, and have strong technical acumen, we want to hear from you!

WHO WE ARE:

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

OUR MISSION:

We protect the food supply by eliminating risks so families everywhere can eat without fear.

• Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.?

• Deliver On Our Promises?: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.?

• Win as a Team?: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.?

• Advance a Safer Future?: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.?

WHAT YOU WILL DO:

The System Specialist role will be assigned to a team specializing in one area of service related to effectively and efficiently operating the food safety equipment in a customer facility. Even though there are different teams, the person filling this role must have extensive knowledge of food safety equipment operating in a production facility, strong trouble-shooting skills, and the ability to interact with customers. The System Specialist role also requires strong communication skills and an ability to exercise independent judgment and discretion based on customer needs. The different teams are Product Development, Install, Projects, Equipment Service, MARC, and International Project Management. All System Specialists should be able to serve on any team if a need arises.

· Assist with drafting and creating scope of work (“SOW”) documents for specific projects, ensuring accuracy and compliance with current procedures and company standards.

· Coordinate with outside contractors to gather quotes, schedule, and facilitate adherence to safety protocols.

· Provide support for and conduct site surveys to ascertain and organize the work to be performed on upcoming projects.

· Administer the management of large-scale equipment maintenance, installations, and ongoing efficacy studies with customers across several locations and facilities within a geographic territory.

· Ensure adherence to procedures to when repairing, replacing, and installing equipment.

· Exercise independent judg e ment in administrative and general business operations decisions (e.g., equipment replacement, delivery concentration targets, warranty claims) .

· Direct, coordinate, and facilitate the repair, maintenance, and installation of assigned equipment projects.

· Monitor and coordinate the troubleshooting, maintenance, and repair of equipment.

· Evaluate the efficacy of the equipment and coordinate both internal and external discussions on recommendations to ensure customer goals are met.

· Coordinate and provide regularly scheduled maintenance, repairs, and training of plant personnel in the proper operations and maintenance of system.

· Administer and evaluate inspections of chemical dispensing equipment for conformance with operational standards and sanitary design.

· Monitor and manage the performance of contractors (quality, efficiency, safety)

· Manage the proper programming of equipment for optimal performance .

· Potential for handling hazardous materials (to include removal and disposal)

· Support research and development efforts with the Research and Development team to design and build prototype equipment .

· Monitor customer locations remotely using our MARC system and adjust settings, as necessary.

· Coordinate and perform site acceptance testing (“SAT”) once projects are completed and prior to submitting to customers.

· Provide assistance with any other related duties as required or assigned.

YOUR MUST HAVES:

• High School Graduate or General Education Degree (“GED”).
• Active driver's license.
• 2 years of related experience
• Ability to multi-task in a fast-paced environment. Must plan, prepare, and follow multi-Facility, multi-state travel schedule.
• Dedication to work and promote safety in the workplace.
• Willing to learn and strive in a team environment.

WHAT WE PREFER YOU HAVE:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
• Ability to utilize common sense understanding to carry out written, oral or diagrammed instructions.

OUR ENVIRONMENT:

This position is based in our manufacturing plant environment. Expected exposure to wet, hot, cold, various shifts, requiring Personal Protective Equipment (PPE).

Constant (role requires this activity more than 66% of the time (5.5+ hrs/day)

Use of fingers and hands. Lift/Carry 10 lbs or less & push/pull 12 lbs or less.

Frequently (role requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

Stand, climb stairs, walk, sit, reach outward, squat/kneel, bend. Lift/Carry 11-50 lbs & push/pull 13-40 lbs.

Occasional (role requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

Climb & crawl. Lift/Carry 51+ lbs & push/pull 41-100 lbs.

WHAT WE OFFER:

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• Short Term Disability
• Company Paid Long-Term Disability
• 401k Retirement Plan
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Employee Assistance Program (“EAP”)
• Training & Development Opportunities

Safe Foods, a Division of Fortrex is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Safe Foods is committed to complying with the laws protecting qualified individuals with disabilities. Safe Foods will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

YOUR NEXT STEPS:

APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!