Miami Children's Museum is seeking a new IT Manager to join its team! The IT Manager is responsible for providing all IT support needs of the organization.

ESSENTIAL FUNCTIONS:

• Serve as the first line of response for incoming queries and issues related to laptops, software, and other hardware supporting the museum.
• Administrator for the organization’s CRM and related systems
• Provide prompt responses and follow-up to staff seeking technical assistance through walk-ups, phone, or email.
• Administer and support LAN, WAN, Wi-Fi, and cloud-based systems
• Manage multiple support items concurrently, including troubleshooting technical issues, diagnosing and repairing faults, speaking with staff to quickly identify root causes, and providing timely, accurate customer feedback.
• Administer and maintain the museum’s IT infrastructure, including servers, networks, Wi-Fi, firewalls, switches, phone systems, printers, and end-user devices.
• Monitor outstanding problems and devise resolution methods; consult 3rd-party software and hardware vendors for resolution and replacement if needed.
• Manage cybersecurity controls, including firewalls, antivirus, patching, access controls, and monitoring.
• Conduct end-user training on IT capabilities as needed.
• Maintain backup systems and disaster recovery processes, and test and document recovery procedures.
• Contributes to the daily maintenance and operation of the museum’s infrastructure.
• Manage user accounts, permissions, onboarding, and offboarding access across all systems.
• Support audits, insurance reviews, compliance requirements, and IT-related documentation.

• Minimum of 7 years’ experience in providing wide-ranging IT support
• Certifications evidencing wide-ranging expertise in IT hardware and software (CCNA, CompTIA Network+, CompTIA, Google IT Support, Google Cloud Professional, etc.)
• Ability to work with minimal direct supervision and prioritize daily work for maximum institutional effectiveness.
• Excellent oral and written communication skills.

DFWP/EOE