The Director of Technology Infrastructure provides strategic and operational leadership for the College’s technology infrastructure, including networks, data centers, virtualization environments, cloud systems, enterprise platforms, storage solutions, backup operations, and telecommunications services. This position ensures the reliability, security, performance, and continuity of systems critical to college operations and leads teams responsible for infrastructure and systems administration. Reporting to the Executive Director of Information Technology, this position drives innovation, resilience, and operational excellence across all infrastructure and enterprise systems.
Infrastructure Architecture, Operations & Reliability

• Oversee planning, deployment, security, and maintenance of network, wireless, telecommunications, and internet services.
• Manage virtualized server environments, storage systems, and data center operations for performance, scalability, and high availability.
• Maintain and monitor firewalls, access controls, and power continuity systems (including UPS).
• Ensure infrastructure designs align with institutional needs and support secure, reliable, and sustainable operations.
• Evaluate and recommend hardware, software, and technology solutions to support modernization and operational efficiency.

Cloud, SaaS, and Enterprise Systems Management

• Oversee cloud hosted and SaaS environments to ensure strong performance, security, reliability, and cost efficiency.
• Work with ERP/SIS administrators to ensure systems meet operational, reporting, data integrity, and compliance requirements.
• Support vendor and service provider management for cloud services and enterprise systems, including contract review, subscription governance, lifecycle planning, and performance monitoring.

Information Security & Risk Management

• Serve on the Information Security Incident Response Team, contributing to incident analysis, coordinated response, and remediation.
• Identify operational security gaps and collaborate with the Information Security Engineer to implement improvements.
• Ensure infrastructure practices comply with institutional policies, cybersecurity standards, and regulatory requirements.

Disaster Recovery, Business Continuity & Data Protection

• Oversee backup strategies, restoration testing, and development and maintenance of DR and BC plans.
• Develop, implement, and maintain comprehensive DR/BC plans that enable rapid recovery from disruptions.
• Lead DR/BC testing exercises, assess effectiveness, and implement improvements.

Project, Portfolio, and Resource Management

• Lead infrastructure related projects with defined scope, timelines, resources, and communication plans.
• Execute technology initiatives assigned by senior IT leadership and ensure outcomes align with institutional priorities.
• Oversee budgeting, forecasting, and long term planning for infrastructure systems, equipment, and technology lifecycles.
• Manage resource allocation and ensure teams operate within approved budgets while maintaining high service and reliability standards.
• Evaluate and manage contracts, procurement needs, and vendor engagements that support infrastructure and enterprise systems.

Team Development, and Organizational Leadership

• Provide direction, coaching, and performance oversight for network, systems, cloud, and enterprise applications technical teams.
• Support training and mentoring initiatives to build technical expertise, operational maturity, and service excellence.
• Promote a culture of teamwork, professional growth, customer service, and continuous improvement.
• Collaborate with academic and administrative stakeholders to ensure infrastructure strategies support institutional operations and long term goals.

A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Minimum of 5 years of experience in IT management, with at least 2 years in a leadership role. Strong knowledge of network infrastructure, ERP systems, and technology management. Excellent communication, leadership, and project management skills. Relevant certifications, such as CCNA, PMP, or ERP-specific certifications, are a plus. Proactive, helpful, can-do attitude, organized, self-motivated, able to work independently and interdependently, welcoming to the public, communicate effectively verbally and in writing to technical and non-technical users. Able to handle detail oriented work while
TVCC values professionalism in its employees. The following attributes and behaviors are identified as examples of what is expected of an employee:

• Display empathy and positive regard for others in written, verbal and non-verbal communications.
• Work effectively with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner.