Description

Join UTA's Fare Inspection team and play a key role in supporting a safe, fair, and welcoming transit system for thousands of riders each day. This position combines customer service, problem-solving, and policy enforcement, making a direct impact on the rider experience across our network.

As the Fare Inspection Officer, you will:

• Perform duties related to passenger compliance, enforcement of fare policies, and enforcement of other applicable regulations and policies.

• Maintain the integrity of the fare system and provide excellent customer service by enforcing ordinances and by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner.

• Answer customer inquiries and maintain a courteous and friendly demeanor with all customers.

• Appear before a Hearing Officer to present evidence and testimony regarding issued citations and/or other related issues.

• Notify appropriate personnel of emergency situations at platforms or park-and-ride lots, requesting additional instruction or assistance as required.

EDUCATION/TRAINING/LICENSES

• High school diploma required or equivalent.

• Ability and willingness to enforce all rules and procedures applying to the riding public, and to deal effectively with people, situations and circumstances.

• Two years in a customer service role providing face-to-face instructions and clarifying information, with demonstrated ability to solve problems and resolve customer inquiries.

• Possesses a valid Utah Driver’s License, with no more than 4 moving violations in the past 3 years.

• Cannot have more than 1 violation of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.

• Training in CPR and emergency preparedness is a plus.

KNOWLEDGE/SKILLS/ABILITIES

• Must be able to complete and pass required training program by the end of probation period.

• Strong personal and problem solving skills, to be informative, patient, tactful, diplomatic, respectful, unbiased and ethical.

• Ability to:

  • Communicate with supervisors and customers and maintain good customer relations, both directly and over the phone/radio.

  • Read and understand training materials, enforcement policies, rules and regulations, and safety rules/directives.

  • Prepare legible written reports of incidents.

  • Work independently without supervision.

  • Perform the physical requirements of the job to include constantly walking and standing, maintaining stability while walking to include stairs on a moving train or bus, opening/pushing doors between rail cars, and working in inclement weather.

  • Conduct respectful, effective face-to-face communication with members of the public who can sometimes be hostile and abusive.

• Ability to speak a second language is a plus.

• May be required to work varying hours and/or shifts, including weekends, evenings and holidays.

• Must pass a criminal background check.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $18.13 per hour

If interested, apply before: Monday, June 15th, 2026 @ 11:59 PM MST

As a part-time Administrative Employee, your Total Rewards Benefits Package will include:

• 11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.

• 10 paid holidays and two (2) floating holidays per year.

• Training, development, and career advancement opportunities.

• Employee assistance program – includes counseling, legal services, financial planning, etc.

• 457 Contribution Plan, available for immediate contributions and company matching.

• Free transit passes for employees, their spouses, and their dependent children.

• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.

• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.

• Discounted cell phone plans with T-Mobile and AT&T.

• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

PM21

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.