Overview:

The Quality Improvement (QI) Associate supports Damian Family Care Centers' mission by assisting with quality improvement initiatives, regulatory compliance, data analysis, transition care management, referral coordination, and administrative functions. This position plays a key role in monitoring organizational performance, supporting HRSA and other regulatory requirements, coordinating community partnerships, and facilitating quality improvement activities across the organization.

The QI Associate collaborates with multidisciplinary teams to improve clinical outcomes, operational efficiency, patient experience, and compliance while supporting Damian's commitment to continuous quality improvement and health equity.

Essential Job Duties

Transition Care Management (TCM) Outreach

· Post-Discharge Outreach: Monitor discharge logs and proactively contact patients within 24 to 48 hours of their release from an inpatient facility (hospital, rehab, or skilled nursing).

· Appointment Booking: Schedule mandatory post-discharge follow-up appointments with the primary care provider within the required TCM billing windows (7 or 14 days).

· Care Liaison: Confirm patients have their discharge summaries, understand their medication changes, and escalate any immediate clinical red flags to the nursing or triage team

Gaps in Care & Preventative Outreach

· Quality Metrics Outreach: Utilize population health dashboards to identify patients due for routine screenings, immunizations, or chronic disease check-ups (e.g., A1c checks, mammograms, colonoscopies, wellness visits).

· Proactive Scheduling: Conduct outbound calling and portal messaging campaigns to bring patients up to date on their preventative care metrics.

· Utilize Managed Care patient roster to outreach attributed lives who are not yet Damian patients, and schedule them for new patient visits.

Data Tracking & Reporting

· Collects, validates, and summarizes healthcare data, as assigned by supervisor, i.e. patient satisfaction data, referral coordination data.

· Manage Contracts and Agreements Inventory

· Manage all contract and referral agreement inventory and track renewal and expiration dates

· Compliance & Accreditation

· Develop, update and maintain inventory of all forms utilized in the organization

· Helps prepare for any assigned audits and regulatory surveys

Process Improvement

· Supports multidisciplinary teams to implement workflow interventions and improve quality domains like safety, timeliness, and equity

Administrative Support

· Schedules meetings, prepares agenda and minutes, and manages any special project documentation.

· Attends assigned meetings in person, as needed by supervisor

Non-Essential Job Duties

· Demonstrate professionalism, courtesy, cultural sensitivity, and excellent customer service at all times.

· Support organizational initiatives that improve patient outcomes and patient satisfaction.

· Perform other duties and responsibilities as assigned to support patient care and organizational operations.

· Bachelor's degree in Healthcare Administration, Public Health, Nursing, Business Administration, Health Information Management, or a related field preferred.

· Associate degree with relevant healthcare quality experience may be considered with a minimum of two (2) years of related healthcare administrative experience.

· Experience in a Federally Qualified Health Center (FQHC), community health center, hospital, or ambulatory care setting preferred.

· Experience with quality reporting, healthcare data analysis, or regulatory compliance strongly preferred.

· Knowledge of healthcare quality improvement principles and performance improvement methodologies.

· Understanding of HRSA Health Center Program requirements and quality reporting preferred.

· Strong analytical and organizational skills with the ability to interpret data and prepare reports.

· Excellent verbal and written communication skills.

· Ability to prioritize multiple assignments while meeting deadlines.

· Strong customer service and relationship-building skills.

· Proficiency with Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.

· Experience working with Electronic Health Records (EHR) and reporting systems preferred.

· Ability to maintain confidentiality and exercise sound judgment.

Physical & Work Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential function

· Ability to communicate effectively in person, by telephone, and through electronic communication.

· Work is performed in a healthcare and office environment with occasional community-based visits.

· Frequent interaction with patients experiencing complex medical, behavioral health, and socioeconomic challenges.