Marketing Model Bustender/Busser Job Description

Reports To : Restaurant Manager

Department : Food and Beverage – FSLA Non-Exempt

Core Job Responsibilities:

The Bustender is the backbone of the restaurant and bar by providing integral support to both front of the house and back of the house, ensuring a memorable and seamless guest experience. The Bustender will assist the servers and bartenders by ensuring that every guest’s needs, and special requests are met.

At Nomikai we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador– It is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes, but is not limited to:

• Greet and welcome all guest in a professional manner.
• Maintain service stations and perform assigned side work duties before, during and after shift.
• Restock the dining room and side stations with cutlery, condiments and linen.
• Deliver beverages, including alcoholic options to guests.
• Maintain communication with other team members and front door staff.
• Assist your neighboring team member with service.
• Will help assisting bartender
• Running food
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Ensure all Nomikai core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.
• Marketing and promoting Sushi Bar and Speakeasy events both on property and on Social Media platforms
• Maintain social platforms as indicated by management and participate in marketing campaigns via social media

Required:

• At least one year of previous Busser experience in a similar or related field.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• Previous experience in a large, luxury resort setting.