Job Summary:

Responsible for gathering essential information for the registration and filing of insurance. Also including but not limited to denial management, authorizations, pre certifications, pre-registration, financial assistance, and collections. Responsible for providing patients with a positive financial experience by reviewing the insurance out of pocket and co-pays, and being able to assist in educating the patients in understanding the process of insurance payment, deductibles and how insurance reimburses claims based on the patient’s insurance coverage. Evaluates costs of procedures and provides patients with estimates in accordance with the No Surprises Act. Screens patients for financial assistance makes payment arrangements for services rendered at the facility and refers patients to assistance programs affiliated with Forrest Health as needed. Performs evaluation of the financial situation of patients and arranges a method of payment for current and past services rendered at all Forrest Health facilities. Demonstrates knowledge and skills to appropriately communicate and interact with coworkers, patients, families, and visitors of all age groups while being sensitive to their cultural and religious belief. Performs miscellaneous job related duties as assigned.

Performance Expectations:

Performance expectations will be covered in the orientation.

• Demonstrates prompt and consistent communication with patients to accurately gather information, while maintaining quality patient care and upholding the We Care Philosophy.
• Demonstrates a working knowledge of office equipment to include computers, telephones, fax machines, copy machines, label printers, scanners and credit machines.
• Demonstrates the ability to work well with others, as well as alone. Must be able to identify and resolve problems internally as they arise and escalate as needed. Support the values and mission of the Forrest Health System by reinforcing positive verbal communication with call staff.
• Demonstrates the ability to work within both clinical and office environments.
• Demonstrates an extensive working knowledge of the registration process, insurance, and financial counseling, including charity programs.
• Establishes payment arrangements according to Forrest Health policy
• Answers patient questions and resolves all issues regarding patient knowledge of account balances, referring patients to another representative only when they do not have the knowledge to resolve the issue themselves.
• Completes Financial Assistance Qualification forms correctly by ensuring the proper documentation and/or Search America information is present for approval
• Provides or mails requested itemized statements within 2 business days of the request
• Returns all telephone voice messages within 24 hours of receiving the message
• Notates accounts in Epic fully on each account worked
• Achieves monthly Cash Goal as established by management and Administration.
• Mails estimates out in the time limit that No Surprises Act requires

Qualifications:

Education/Skills:

High school graduation or equivalent required. Basic business skills desirable. Must be computer literate.

Work Experience:

Six months experience as a Forrest Health Registration Paser Coordinator or SR PASER preferred. Met standards

included in the Registration Career Path Plan. However, can be substituted with work experience.

Mental Demands:

Must enjoy people and desire to assist co-workers, patients, families, and visitors. Strong communication skills are essential. Must be willing to cooperate with others, take orders, and follow directions. Must exercise a high degree of tact, poise, and patience in dealing with the public. Individual must have a high energy level and be capable of handling pressure situations both mentally and physically. Occasionally, it will be necessary to understand medical terminology and apply it as it relates to registration, insurance claims, and financial aspects of whatever service the patients receive. Employee must possess the ability to deal logically with finances so as to be capable of explaining hospital costs, insurance coverage, and financial arrangements to the patient. Both oral and verbal communications are important to relate ideas effectively to registration personnel, hospital personnel, and patients. Near visual acuity is required in reviewing the work of peers and preparing reports, as well as the ability to recognize pertinent details

and identify errors and omissions in registration forms.