Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties.

Essential Duties and Responsibilities

• I. Responsible for tracking loans that are past due, reviewing borrower financial packages and establishing repayment arrangements or analyzing loss mitigation options according to investor guidelines.
• II. Processes and track loan modification workouts and REO properties.
• III. Request and track claim reimbursements from investors for loss mitigation and non-recoverable from borrowers.
• IV. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
• V. Performs a variety of clerical duties including filing or imaging of documents.
• VI. Other duties as assigned

Required Education:

High school diploma or general education degree (GED)

Required Work Experience: Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.

Technology Skills:

Proficient in basic computer skills and all Microsoft Office applications.

Required Skills or traits for the position: Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.