FLSA Status: Full Time Employee/Exempt

Reports to: Benefits Operations Manager

Purpose:

The Benefits Coordinator supports the Benefits Specialist in the day-to-day administration of employee benefits programs and assists employees with benefit-related questions and processes. This entry-level role provides administrative and customer service support to the Benefits team while gaining hands-on experience in employee benefits, HR systems, and compliance processes.

The ideal candidate is organized, detail-oriented, eager to learn, and enjoys helping support the benefits team and employees navigate benefit programs and HR processes.

ESSENTIAL FUNCTIONS:

Benefits Administration Support

• Assist with employee benefit enrollments, changes, and terminations

• Support new hire onboarding and benefits orientation

• Help maintain accurate employee benefit records and files

• Assist with open enrollment preparation and communications

• Process benefit forms and supporting documentation

Employee Support

• Respond to basic employee questions regarding benefits and eligibility

• Direct employees to appropriate resources, carriers, or HR team members

• Provide excellent customer service while maintaining confidentiality

• Assist employees with completing enrollment forms and required paperwork

Administrative Duties

• Enter and update employee information in HR and benefits systems

• Assist with benefit audits and reconciliation tasks

• Support payroll deduction verification processes

• Prepare reports, spreadsheets, as needed

Vendor & Team Coordination

• Communicate with insurance carriers and vendors regarding routine requests

• Assist Benefits team with special projects and administrative support

• Help coordinate employee communications and benefit notices

• Monitor ongoing reports to ensure accuracy, eligibility and follow up coordination information

Qualifications

Required

• High school diploma or equivalent

• Strong organizational and communication skills

• Basic computer proficiency, including Microsoft Office

• Strong attention to detail and accuracy

• Ability to handle confidential information professionally

• Positive attitude and willingness to learn

Preferred

• Associate’s or bachelor’s degree in Human Resources, Business, or related field

• Internship, administrative, customer service, or office experience

• Interest in Human Resources or employee benefits

Technical Skills

• Microsoft Outlook, Word, and Excel

• Basic data entry and reporting skills

• Familiarity with office equipment and business communication tools

• Ability to learn HRIS and benefits administration systems

Key Competencies

• Customer service mindset

• Strong communication skills

• Dependability and professionalism

• Time management and organization

• Team collaboration

• Problem-solving and adaptability

Work Environment

• Full-time position

• Hybrid work environment

• Standard business hours Monday through Friday

Compensation & Benefits

• Competitive salary based on experience

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.