About Intrepid Atlanta, A Division of Patriot Growth Insurance Services: Intrepid Atlanta is an employee benefits consulting firm that implements creative solutions and strategies to maximize the value of our clients’ benefit offerings. The days of the spreadsheet broker are long gone. The past several years have dictated that we not only know the ins and outs of benefits but are able to fully integrate that knowledge with a comprehensive understanding of legislation, taxes, and subsidies. Our team members are true learners and excellent communicators! Intrepid is a subsidiary of Patriot Growth Insurance Services. We have been voted an Atlanta Best Place to Work for 12 years and running.

Position Overview: Are you ready to take your passion for client service to the next level? We're looking for a dynamic Benefit Advocate to join our team and become a crucial point of contact for our valued clients and their employees. In this role, you'll play a vital part in administering employee benefit plans, ensuring exceptional service and support every step of the way.

As a Benefit Advocate, you'll thrive in a fast-paced environment where your dedication to providing outstanding client experiences will directly impact retention and overall satisfaction. You'll have the opportunity to engage with clients daily, addressing their benefit plan inquiries promptly and professionally. Your ability to communicate effectively and accurately will be key as you navigate benefit coverage, eligibility, and more.

Work Arrangement: This is a hybrid position (4 days in office and 1 day remote) reporting to our office in Atlanta, GA.

Professional Responsibilities:

• Respond promptly and professionally to client employee inquiries, providing accurate and thorough information regarding benefit plans, coverage, and eligibility.
• Document all correspondence with client’s employees (i.e., issues, necessary follow-ups, next steps, tasks, and notes, etc.) in agency CRM.
• Serve as a liaison with insurance carriers and providers to resolve claims issues and aid with the appeals process. Assist with prior authorizations, ID card requests, and network searches.
• Ensure accurate and up-to-date records by updating system(s) with employee enrollments, terminations, and changes pertaining to carriers and vendors.
• Assist Benefit Consultants in creating Federal compliance notices for clients.
• Review quarterly stewardship reports to detect any trends with employee issues.
• Participate in training opportunities to increase industry knowledge.
• Coordinate open enrollment audit processes in collaboration with internal team members, including the collection of invoices, monitoring of ongoing changes, and communication of finalized audit results to client HR contacts.
• Initiate and confirm online access with insurance carriers when clients transition coverage.
• Prepare and provide stewardship reports prior to client meetings.
• Issue updated ID cards to clients following the completion of open enrollment.
• Update EIS document with online access data and any transition items for the client's renewal.

Qualifications and Requirements:

• 2 or more years of relevant experience in employee benefits insurance or a Human Resources function (Required)
• High School Diploma or GED (Required)
• Georgia Life & Health Insurance License (can be obtained after hire)
• Bachelor’s Degree in Business Administration, Human Resources, or a similar field (Preferred)
• 2 to 4 years of relevant experience in employee benefits insurance or a Human Resources function (Preferred)
• Understanding of employee benefits, insurance plans, and related regulations.
• Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
• Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively.
• Exceptional problem-solving skills, combined with a persistent approach to achieving successful resolutions.
• Excellent communication skills, both written and verbal, to convey information clearly and transparently.
• Ability to collaborate effectively with in a team environment, sharing insights and contributing to collective success.
• Proficiency in using technology, including customer relationship management (CRM) software and Microsoft Office Suite
• Demonstrate a commitment to continuous learning and professional development in the employee benefits insurance field.
• Staying up to date on industry trends, regulatory changes, and emerging best practices through attending training, programs, earning relevant certifications, and participating in industry conferences or webinars.
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,100 employees operating in over 160 locations across 48 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.