Job Summary:

To assume the responsibility for gathering essential information for the registration, discharge, filing of insurance, and collection of fees for services rendered to patients in registration service areas. Also including but not limited to denial management, authorizations, pre-certifications, pre-registration, financial assistance, and collections. Evaluates cost of procedures and provides patients with estimates. Demonstrates knowledge and skills to appropriately communicate and interact with co-workers, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Performs miscellaneous job related duties as assigned.

Performance Expectations:

Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job.

• Demonstrates prompt and consistent communication with patients to accurately gather information, while maintaining quality patient care and upholding the We Care Philosophy.
• Demonstrates a working knowledge of office equipment to include computers, telephones, fax machines, copy machines, label printers, scanners and credit card machines.
• Demonstrates the ability to work well with others, as well as alone. Must be able to identify and resolve problems internally as they arise and escalate as needed. Support the values and mission of the Forrest Health System by reinforcing positive verbal communication with all staff.
• Demonstrates the ability to work within both clinical and office environments.
• Must be available for a very demanding schedule 24/7: nights, weekends, disasters, mass causalities, holidays, and occasional travel.
• Provides relief and support to controlled access and visitor control as needed.

Qualifications:

Education/Skills:

High school graduation or equivalent required. Basic business skills desirable. Must be computer literate.

Work Experience:

Six to twelve months experience in customer service or as a hospital receptionist or registration host/hostess in an accredited hospital is desirable.

Mental Demands:

Must enjoy people and desire to assist co-workers, patients, families, and visitors. Strong communication skills are essential. Must be willing to cooperate with others, take orders, and follow directions. Must exercise a high degree of tact, poise, and patience in dealing with the public. Individual must have a high energy level and be capable of handling pressure situations both mentally and physically. Occasionally, it will be necessary to understand medical terminology and apply it as it relates to registration, insurance claims, and financial aspects of whatever service the patients receive. Employee must possess the ability to deal logically with finances so as to be capable of explaining hospital costs, insurance coverage, and financial arrangements to the patient. Both oral and verbal communications are important to relate ideas effectively to registration personnel, hospital personnel, and patients. Near visual acuity is required in reviewing the work of peers and preparing reports, as well as the ability to recognize pertinent details

and identify errors and omissions in registration forms.