You’re someone who wants to make a difference in people’s lives. You’ve got a degree and/or experience in social services but want to extend your reach. Something challenging but also rewarding. That’s our story too! Goodwill Industries of New Mexico is looking for a Case Manager/Skills trainer to facilitate an exciting new program serving justice involved individuals reentering the community and workforce. We are a New Mexico nonprofit corporation with 16 stores throughout the state and the Next Steps program is the newest of the many community based social services that we offer. This opportunity will allow you to work one on one with individuals reentering the community from incarceration, providing case management, employment skills training, community advocacy and more. This is your chance to put your skills and your heart to work for our community. Individuals with lived experience or experience in corrections strongly encouraged to apply.

Benefits include Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b/ROTH Retirement Plan, work-life balance and more. What are you waiting for? Apply today!

$23/hour negotiable depending on experience.

Essential Case Management Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Exhibit excellent customer service skills as related to your position.
• Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
• Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
• Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
• Builds and maintains collaborative relationships with community agencies.
• Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
• Develops and maintains contact with new and existing businesses.
• Educates the business community regarding GINM training, education and services programs and of the benefits of hiring GINM’s participants, including possible tax considerations (e.g., Work Opportunity Tax Credit, Federal Bonding program, etc.).
• Assesses persons served job strengths, abilities and possible barriers and develops a customized job search plan to help participants secure and retain competitive community employment.
• Provides persons served with service referrals to assist them with community resources that will assist them to improve their personal situation.

• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in gathering, analyzing, and organizing information.
• Skill in working effectively under pressure.
• Knowledge of and compliance with organizational practices, policies and procedures.
• Ability to train a variety of skills in varied environments, with different physical demands.
• Ability to cold call employers to communicate benefits of the GINM Gateway to Work program in order to develop brand awareness and business partnerships.
• Ability to travel around Albuquerque metropolitan area and outlying areas around the state.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor’s degree in social services or related human services field, preferred.
• One to three years’ work experience in case management or social work is preferred.