English (US)

Job Title-Director of Contracts and Housing Compliance

Hiring range:  $90,000 – $98,000 DOE (the max of the range is up to $114,000 may be considered for long-tenured qualified staff or candidates with direct and significant experience currently in position or other exceptional circumstances).

The Director of Contracts & Housing Compliance provides overall contract creation, revision and accountability support across all areas of the organization. The position serves as Warren Village’s internal housing compliance expert and works closely with contracted property management and site-leads across three Warren Village properties to ensure contract expectations are met and occupancy levels remain high. The position ensures alignment in housing operations, Warren Village’s mission, and positive resident experience, and oversees the creation and adherence to substantial housing contracts. It also helps set strategic housing priorities and monitor outcomes at all housing sites.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

Essential Functions and Responsibilities:

• Facilitates contract creation, revisions, and schedules of requirements for accountability purposes across Warren Village departments as needed.
• Works with contracted property management (PM) to ensure occupancy levels at or above 95%.
• Oversees external PM contracts, ongoing management agreement adherence, and timely accountability.
• Facilitates contract creation and updates to housing-related contracts, House Rules and others.
• Monitors occupancy dashboard and currency of documents used by PM for alignment with internal policies, house rules, investor requirements and others.
• Serves as organizational compliance, Fair Housing expert and liaison for HUD, Section 8, CHFA, DHA, CDOH, HOST, Denver and other entities, and confirms implementation of new laws and eviction protocols.
• Conducts internal audits of Section 8 and LIHTC resident files to ensure external audit readiness.
• Primary contact for external housing audits and inspections, involving Director of Facilities as needed.
• Reviews feedback from residents around housing experiences and quality of life at WV locations to ensure experiences match service goals and expectations.
• Reviews Yardi ledgers and reports from PM for timely and accurate filing of voucher submissions, special claims, rent, ledgers, lease, recertifications, rent demands and other resident paperwork.
• Reviews daily guard reports for lease violations and tenant concerns, checks in with PM and engages Regional PM or other PM leadership as necessary to ensure infraction notice delivery, conferences and escalation policy steps are consistently followed.
• Serves as a liaison between leadership, PM, Facilities, Alumni program and Family Supportive Services staff for healthy communication channels and information flow.
• Facilitates timely resolution of Family Supportive Services staff concerns, conducts collaborative meetings and reiterates role boundaries where necessary, documents and holds parties accountable to next steps.
• Attends ongoing professional development opportunities from CHFA and others around Fair Housing laws, Section 8 compliance, state-specific regulations, and other supportive housing regulations.
• Works regularly with the Director of Facilities to address facility-related housing and safety concerns.
• Conducts external research on a potential future shift to in-house property management and compliance, including risk analysis, pros/cons, and financial cost comparisons.
• Oversees safety and emergency policies and resident/staff training in conjunction with Director of Facilities and is responsible for resident safety committees and meetings.
• May provide reporting assistance to stakeholders when requested.
• Proactively seeks new and maintains current community referrer relationships if needed for Housing waitlists.
• Serves as a member of the Executive Leadership Team, providing strategic direction across the organization.
• Other duties as assigned.

Competencies:

• Commitment to the mission, goals, and values of Warren Village.
• Comprehend and manage complex regulatory requirements and tracking systems processes.
• Develop professional, respectful, and non-judgmental working relationships with residents.
• Detail oriented, organized, and able to work independently under limited supervision.
• Punctuality and a positive and respectful attitude regardless of task.
• Effective communication both verbally and in writing, with effective listening and resolution skills.
• High level of work accuracy, diving deep into complex situations and seeing them through to resolution.
• Strong integrity, discretion, and ability to maintain confidentiality.
• Effective time management and task prioritization, avoiding departmental friction or heightened emotion.
• Tenacity in follow-up with staff, contractors, and others until completed information is received.
• Ability to identify problems, analyze solutions, and implement effective strategies to resolve issues.

Minimum Required Qualifications:

• Associate’s degree from a two-year accredited college or technical school; or 4 years of related experience may be substituted for education.
• Three years’ direct Section 8 housing, leasing and contract compliance experience.
• Advanced, current knowledge of HUD, accommodations, income limits and regulations, Section 8, Fair Housing and other affordable housing and leasing laws.
• Advanced writing skills, including correct grammar and legal context consideration.
• Two years’ proven experience with contract creation, revision, compliance, administration and management.
• Three years of site management contract experience with homeless or marginalized populations in affordable housing or human services context with a basic understanding of maintenance standards.
• Working competency of industry-specific Yardi, EIV and Insight software.
• Minimum two years of director or manager-level supervisory experience in property management role.
• Technology systems aptitude; demonstrated proficiency in Teams, Adobe and Microsoft Office applications.
• Current drivers’ license and own transportation, as work will rotate regularly between sites.

Preferred education and/or experience:

• Knowledge of various compliance software programs outside of Yardi.
• Networked in the Denver housing community with contacts at CHFA, DHA, CDOH, HOST and others.
• Prior experience in a non-profit environment.
• Bi-lingual, particularly in Spanish.

Work Environment: The working environment is a typical office setting across sites. The employee is occasionally exposed to moving mechanical parts from filing cabinets, printers, and computers, etc. The noise level in the work environment is usually quiet to moderate.

Physical Demands: While performing the responsibilities of the position, must constantly be able to remain in a stationary position 50% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Frequently communicates information and ideas so others will understand; must be able to exchange accurate information in these situations. Must have the ability to observe details at close range.

Travel Required: o No x Yes (weekly between sites within metro-Denver)

Attractive benefits package, including generous paid time off (sick/vacation days) and twelve holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.   

   To Apply: Interested candidates apply at https://warrenvillage.org/about-us/#careers. This position will be posted until January 5, 2025, or until a qualified candidate is hired.  

  *When determining if a candidate is a good fit, we look at more than the jobs you have been paid to do but the ranges of ways you have picked up skills and knowledge through your life.  If you feel you have lived experiences that may contribute to your experience for the position, please document in cover letter.  

 Only applicants selected for an interview will be contacted.  

We do not accept unsolicited resumes from recruiting agencies. Warren Village is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category. If you have a disability or special need that requires accommodation, please contact us at careers@warrenvillage.org.