Location: Englewood, CO 80112, USA

Job Category: Airport Services

Requisition Number: SUPER002707

Schedule: Full-Time

Minimum Pay: $50,000 USD

Maximum Pay: $55,000 USD

Description: This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As an Airport Service Concierge Supervisor, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

A Day in the Life:

Supervisor responsibilities include:

• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
• When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.
• Keep records up to date, help with scheduling, and make sure policies are followed.
• Review and approve timecards, track attendance, and fix any payroll issues.
• Assist with resolving issues involving staff, customers, or daily operations.

You’ll be assigned to one of the following key roles each shift, depending on the needs of the day:

• Check-in Agent:
  • Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Boarding Agent:
  • Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
• Security Screening Support:
  • Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
• Ground Security Coordinator (GSC):
  • Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
• Additional responsibilities include:
  • Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
  • When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.

Why You’ll Love This Role:

Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support.

No Two Days Are the Same: With rotating posts and a variety of responsibilities, you’ll enjoy a fast-paced, engaging work environment.

Make a Meaningful Impact: You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences.

Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations.

What Makes a Successful Airport Service Concierge?

We’re looking for someone who is:

Approachable: You create a welcoming environment where colleagues and customers feel comfortable asking questions, sharing feedback, and collaborating.

Customer-Focused: You’re passionate about exceeding customer expectations.

Collaborative: You know how to work seamlessly with cross-functional teams.

Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks.

Proactive: You anticipate needs, take initiative, and solve problems before they arise.

Entrepreneurial Spirit: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience

Required Experience:

High school diploma/GED

Ability to occasionally lift 75+ pounds

Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.

Available to work flexible shifts including early mornings, late nights, holidays, and weekends.

Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.

Preferred Experience:

2+ years of customer service experience.

Aviation experience.

Skills, Licenses, & Certifications:

Current and valid Driver’s license required.

Pay & Perks:
Compensation range for this position is $50,000 - $55,000/annually. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.

Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.

Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.

401(k) match: 50% of your first 8%

Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.