Laboratory Operations & Reconciliation Assistant

Location: Metro Detroit, MI
Job Type: Full-Time | On-Site
Department: Diagnostics
Reports To: Laboratory Manager / Diagnostics District Manager

Support the Accuracy Behind Exceptional Care

At EPIC Health, diagnostic precision drives clinical excellence. The Laboratory Operations & Reconciliation Assistant plays a critical operational role in ensuring 100% specimen traceability, accurate result reconciliation, and regulatory-ready documentation across our multi-site primary care network.

This position is ideal for someone highly detail-oriented, process-driven, and comfortable operating in a high-volume laboratory environment where accuracy is non-negotiable.

Position Overview

This role supports laboratory operations across 12+ primary care locations, with primary responsibility for specimen tracking, downtime documentation, and order/result reconciliation. You will collaborate with laboratory technicians, district leadership, and reference laboratories to ensure quality, compliance, and operational efficiency.

Key Responsibilities

Specimen Accession & Tracking

• Receive, inspect, and log incoming specimens.
• Ensure proper labeling and identifier compliance.
• Maintain structured tracking from receipt to final disposition.
• Guarantee 100% specimen traceability.

Result Reconciliation (Primary Function)

• Reconcile analyzer output with LIS entries and EHR documentation.
• Identify and resolve discrepancies promptly.
• Monitor aging or unresolved cases and escalate appropriately.

• Maintain reconciliation logs and documentation control sheets.

Downtime Operations Oversight

• Maintain manual accession logs during LIS downtime.
• Reconcile printed analyzer results to tracking sheets daily.
• Prepare structured data for LIS re-entry.
• Ensure downtime documentation is inspection-ready.

Reference Laboratory Coordination

• Track send-out specimens from accession through final result.
• Verify requisitions include required demographic, provider, and billing information.
• Monitor turnaround times and escalate delays.

Quality & Compliance

• Audit documentation daily for completeness and accuracy.
• Ensure critical results are documented and communicated within policy timelines.
• Maintain organized retention of laboratory reports.
• Support regulatory inspections and audit preparation.

Operational Support

• Assist with hematology workflow support when volume requires.
• Maintain supply inventory and specimen storage organization.
• Assist with scanning and indexing laboratory reports.
• Support overall lab workflow efficiency.

Skills & Qualifications

• Data entry, laboratory assistant, or related healthcare experience preferred
• Strong attention to detail; highly thorough and process-oriented
• Ability to manage high-volume, repetitive documentation tasks with precision
• Strong Excel proficiency for reconciliation tracking
• Working knowledge of LIS and EHR systems
• Understanding of laboratory safety, infection control, and chain-of-custody procedures
• Strong communication skills for coordination across teams
• Ability to lift up to 25 pounds and wear appropriate PPE

Why Join EPIC Health?

• Competitive compensation
• Comprehensive benefits package
• 401(k) investment opportunities
• Generous PTO and holiday pay
• Professional growth opportunities
• Mission-driven, high-performance culture

If you thrive on precision, accountability, and operational excellence — and believe the buck always stops with you — this is your opportunity to support laboratory integrity at scale.