CIS is recruiting a Property Liability Claims Supervisor

Recruitment opened: October 13, 2025

Recruitment closes: November 3, 2025, at noon.

Salary Range: $137,793 to $158,534

Job Location: You will be required to work at least 3 days per week in our Wilsonville Office with an option for up to 2 remote days per week from your Oregon residence.

You must apply using our online application system (governmentjobs.com) to be considered for an interview, and to request Oregon Veterans Preference consideration.

Tentative Interview Schedule:

• November 13, 2025: First interviews
• November 18, 2025: Second interviews
• November 24, 2025: Finalist interview

Interested in Joining CIS? Here’s What to Do Next:

Applying is easy! CIS uses a “quick apply” process — simply submit your resume and answer a few brief questions through our GovernmentJobs.com application system.

To learn more about this opportunity and about working at CIS, visit our Careers Page.

Property Liability Claims Supervisor

Imagine yourself in a leadership role where your expertise in property and liability claims makes a real impact. As the Property Liability Claims Supervisor, you’ll play a key role in shaping and improving claims operations, guiding a talented team, and ensuring our members receive exceptional service and support.

What You’ll Do:

Under the direction of the Director of Property Liability Claims, you will:

• Lead and Support Claims Operations
  • Review incoming claims for coverage and assign to appropriate consultants
  • Monitor and audit case reserves and coverage decisions
  • Oversee external service providers and ensure quality standards are met
• Drive Program Excellence
  • Evaluate and recommend enhancements to claims programs
  • Collaborate across departments to align claims strategies with organizational goals
  • Provide insights to leadership on trends, risks, and opportunities
• Engage with Members and Stakeholders
  • Communicate effectively with members regarding claims processes and updates
  • Represent the organization at conferences and meetings
  • Handle a caseload of 30–50 complex litigation files (EPL, Jail, Law Enforcement)
• Contribute to Strategic Planning and Budgeting
  • Assist in developing and managing the annual operating budget
  • Support implementation of strategic initiatives
  • Provide data and reports to internal and external stakeholders

What You Bring:

• Proven experience in property/liability claims handling and supervision
• Strong analytical and decision-making skills
• Excellent communication and presentation abilities
• Ability to manage complex litigation files and collaborate with legal teams
• A valid driver’s license and willingness to travel as needed

Why Choose CIS?

Join a team where your work makes a difference in Oregon’s communities.

CIS offers:

• Meaningful work and mission
• Job stability
• 100% employer-paid PERS retirement
• 90% of health insurance premiums covered
• Regular salary increases
• Support for professional growth
• A respectful, inclusive, and collaborative culture

CIS is a nationally recognized leader in risk pooling and trust management. We live our values — service, stewardship, integrity, innovation, collaboration, and equity — in service to local governments and to each other. With an average employee tenure of 7 years, we believe in investing in your success, whether you have been with us for two years or twenty.

We would be honored to have you on our team.

CIS is a nationally recognized leader in risk pooling and trust management. We live our values — service, stewardship, integrity, innovation, collaboration, and equity — in service to local governments and to each other. With an average employee tenure of 7 years, we believe in investing in your success, whether you have been with us for two years or twenty.

We would be honored to have you on our team.

Essential competencies of this job are described under the headings below. They may be subject to change at any time. The omission of specific statements of duties does not exclude them from the position, if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and may be changed by the employer at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, providing that an accommodation(s) does not create an undue hardship for the employer, remove an essential job function, and/or create a direct safety threat to the individual, or others.


GENERAL POSITION SUMMARY:
Provides support to the Property Liability Claims Manager, in the implementation, supervision, and continuous improvement of CIS’ Property/Liability claims programs and activities. Under the direction of the Property Liability Claims Manager, supervises Property/Liability staff.


ESSENTIAL FUNCTIONS:
Temporary modifications to provide reasonable accommodations, or transitional work assignments, do not waive any of the essential functions for this position.

Driver License
The ability to drive is an essential job function, and it is related to a business purpose.

The following functions are representative of those that must be regularly performed by this position. The list is not all-inclusive:

Under the direction of the Property Liability Claims Manager:

Claims Operations

• Review claims as they are received, reviewing for coverage, and assigning to appropriate Property Liability Claims consultant
• Plans, evaluates, and develops recommendations for changes to existing property/liability claims programs and for new or expanded programs and partnerships to meet changing member needs.
• Presents recommendations to the Property Liability Claims Manager.
• Develops and maintains effective mechanisms to identify member needs in the Property/Liability claims area.
• Monitors and directs the performance and effectiveness of staff, contract service providers, and others, for property/liability claims programs. Take action to ensure that deficiencies are corrected.
• Advises and develops recommendations for the Property Liability Claims Manager, regarding property/liability claims, policies and procedures, service providers, risk management and all other aspects of CIS’ Property/Liability claims programs and activities.
• Keeps the Property Liability Claims Manager apprised of the status and developments in CIS’ Property/Liability claims programs, and new developments in the Property/Liability claims marketplace and regulatory arena.
• Provide input to Claims Director and UW Trust Director on suggested enhancements to coverage documents.
• Assists with the development, monitoring, and adherence to the annual operating budget.
• Assists with the implementation of elements of CIS’ Strategic Plan.
• Coordinates with CIS Property Liability Claims Manager, legal staff, and Underwriting Manager to ensure that members’ interests are maximized through an integrated approach.
• May meet with City Administrators/Managers, County Commissioners, Labor/Management Committees, and Member employees to explain Property/Liability claims.
• May make presentations at the CIS annual conference, and other local/national conferences as requested.
• Audit claims files as needed.
• Reviews all coverage issues and, under the guidance of the Property Liability Claims Manager, approves all coverage decisions on questionable claims.
• Monitors and “spot audits” case reserves to ensure reserving practices are consistent with CIS policies.
• Monitor and “spot audit” claims to assure appropriate reporting of qualifying files to Excess carriers.
• Provides claims data and reports to CIS’ risk information staff, re-insurers, auditors, actuaries, and others as requested.
• Addresses problems or complaints regarding Property/Liability claims services.
• Oversees approved outside claims-related service providers, including investigators, bill review services, etc. Directs and monitors the use of such services.
• Develops and maintains effective communications with members regarding CIS’ current property/liability claims programs and future-plans.
• Handles a caseload of 30-50 complex litigation files. (EPL, Jail, LE). Handling complex litigated cases includes trial preparation and working with witnesses.

EDUCATION, CERTIFICATION, CERTIFICATES, KNOWLEDGE & EXPERIENCE:
Education and experience requirements listed are minimum standards. Other equivalent combinations of education, certifications, training, and experience may be considered.

Education
Bachelor’s degree

Knowledge
Property/Liability claims program supervision (preferably for public sector), supervisory skills, public speaking skills, insurance concepts, and basic computer skills.

Certificates
None Required.

Certifications
Desirable at time of hire: CPCU or ARM designation and Oregon Adjusters License.

Licenses
Valid driver’s license; employee must maintain a safe driving record while employed with CIS.

Experience
9-10 years or more

Five or more years of progressively responsible and directly related experience in property/liability, insurance, human resources, municipal administration, association services, or a related field.
SPECIAL QUALIFICATIONS:
The position requires an in-depth knowledge of the principles and practices of Property/Liability claims programs supervision, along with a working knowledge of federal and state laws and rules that apply to Property/Liability claims programs. The position requires the ability to apply interpersonal skills and effective communication techniques needed to build and maintain effective relationships with the staff, members, service providers and other partners. The position requires supervisory skills necessary to effectively supervise Property/Liability staff, the ability to effectively manage time, and the ability to use a computer and related software is required.
NON-ESSENTIAL JOB FUNCTIONS:

• Other duties as assigned.

CIS VALUES

CIS has identified shared values to guide staff. These values provide the lens through which we expect you to work:

• Service: We maintain an unwavering commitment to provide exceptional service, solutions, and support.
• Stewardship: We exercise fiscal discipline and safeguard resources with prudence, protection, and care for our members and the communities they serve.
• Integrity: We strive for alignment between our actions, words, and values. We seek consistency in our interactions, behaviors, and decisions.
• Innovation: We are forward thinking – embracing fresh ideas and seeking new ways to help our members navigate changes and improve services.
• Collaboration: We listen to and work with members and partners. We engage in cross-departmental teamwork to maintain high productivity and achieve our mutually shared goals.
• Equity: We strive to build diverse teams and foster a respectful, inclusive environment where contributions are recognized, authenticity is encouraged.

CIS SUPERVISOR STANDARDS

• Provide leadership and direction to department staff to provide high quality risk management services consistent with CIS policies, procedures, and standards.
• Work with department staff on goal setting.
• Monitor and direct the performance and effectiveness of department staff, contract service providers, and others. Take action to ensure that deficiencies are corrected.
• Supervise, coach, train and evaluate staff.
• Monitor and coordinate workload issues for staff.
• Make disciplinary and hiring recommendations.

WORK STANDARDS:

• Regular attendance and punctuality.
• Speak and act truthfully.
• Conduct oneself with integrity, character, and trustworthiness.
• Exhibit self-control.
• Detail-oriented.
• Thorough when completing work tasks.
• Accept constructive criticism.
• Calmly and effectively process high stress situations.
• Reliable, responsible, and dependable.
• Willingness to take on responsibilities and challenges.
• Communicate effectively both verbally and in writing with supervisors, managers, coworkers, and other individuals inside and outside CIS.
• Exhibit professional manner in dealing with others and work to maintain constructive working relationships.
• Work effectively and relate well with others inside and outside CIS.

PHYSICAL DEMANDS OF THE POSITION/WORKING CONDITIONS:
CIS is committed to complying fully with the Americans with Disabilities Act (ADA) and Oregon’s Disability Accommodation and Discrimination laws. We are also committed to ensuring equal opportunity in employment for qualified persons with disabilities. CIS will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on CIS’ operations, or a safety risk to employee or coworkers, or removes an essential job function. Employees should request an accommodation as soon as it becomes apparent that a reasonable accommodation may be necessary, to enable the employee to perform the essential duties of a position, or to participate in the employment process. To discuss an accommodation request, please contact Janie McCollister, CIS’ HR Manager.

The factors described herein are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform in the position.

Physical Requirements
Please contact CIS’ HR Manager for information.

Environment
Work is performed in a climate-controlled office environment. Job involves frequent travel.

WORK SCHEDULE:
CIS has a 37.5-hour workweek. Unless otherwise approved by the Department Manager and Supervisor, the typical schedule is Monday – Friday, falling between the hours of 8:00 a.m. and 5:00 p.m.

The home office for this position is CIS’ main office. At the discretion of the Executive Director, the home office may be designated as another office.

The position frequently requires work outside of typical office hours.

Travel estimated: 33% of the time. Includes trips to meetings, training, conferences, member meetings, claims investigations, legal proceedings, staff events, and CIS’ Annual Conference. May include overnight travel.
MINIMUM QUALIFICATIONS
Education and experience requirements listed are minimum standards. Other equivalent combinations of education, certifications, training, and experience may be considered.

Knowledge of and experience in:

GENERAL POSITION SUMMARY:
Provides support to the Property Liability Claims Manager, in the implementation, supervision, and continuous improvement of CIS’ Property/Liability claims programs and activities. Under the direction of the Property Liability Claims Manager, supervises Property/Liability staff.

Claims Operations

• Reviewing claims for coverage and assigning property liability claims consultants.
• Planning, evaluating, and developing recommendations for changes to existing property and liability claims programs and for new or expanded programs and partnerships to meet changing customer needs.
• Presenting recommendations to property liability claims consultants.
• Developing and maintaining effective mechanisms to identify customer needs in the property and liability claims area.
• Developing and maintaining effective communications with customers regarding current property and liability claims programs and future-plans.
• Advising and developing recommendations for property liability claims consultants, regarding property and liability claims, policies and procedures, service providers, risk management and all other aspects of property and liability claims programs and activities.
• Keeping property liability claims consultants apprised of the status and developments in property and liability claims programs, and new developments in the property and liability claims marketplace and regulatory arena.
• Providing input to senior management on suggested enhancements to coverage documents.
• Assisting with the supervision of the daily operations of property and liability claims.
• Assisting with the development, monitoring, and adherence to the annual operating budget.
• Assisting with the implementation of elements of a strategic plan.
• Coordinating with property liability claims consultants, legal staff, and underwriting, to ensure that customers’ interests are maximized through an integrated approach.
• Meeting with City Administrators/Managers, County Commissioners, Labor/Management Committees, and customer/customer employees to explain property and liability claims (or the equivalent of).
• Making presentations at seminars and conferences.
• Auditing claims files.
• Reviewing all coverage issues and, under the guidance of property liability claims consultants, approving all coverage decisions on questionable claims.
• Conducting performance reviews of property and liability claims staff, consistent with organizational policies and procedures.
• Monitoring and “spot auditing” case reserves to ensure reserving practices are consistent with organizational policies.
• Monitoring claims to ensure appropriate reporting of qualifying files to excess carriers.
• Providing claims data and reports to risk information staff, re-insurers, auditors, actuaries, and others.
• Addressing problems or complaints regarding property and liability claims services.
• Overseeing approved outside claims-related service providers, including investigators, bill review services, etc. Directing and monitoring the use of such services.
• Handling a minimum caseload of 30-50 complex litigation files. (in areas such as, Employment Practices Liability, Jail, Law Enforcement), including trial preparation and working with witnesses.

Supervision

• Providing leadership and direction to department staff to provide high quality property liability claims management services, consistent with policies, procedures, and standards.
• Working with department staff on goal setting.
• Monitoring and directing the performance and effectiveness of department staff, contract service providers, and others. Taking action to ensure that deficiencies are corrected.
• Supervising, coaching, training, and evaluating staff.
• Monitoring and coordinating workload issues for staff.
• Making disciplinary and hiring recommendations.

EDUCATION, CERTIFICATION, CERTIFICATES, KNOWLEDGE & EXPERIENCE:
Education and experience requirements listed are minimum standards. Other equivalent combinations of education, certifications, training, and experience may be considered.

Education: Bachelor’s degree

Knowledge: Property/Liability claims program supervision (preferably for public sector), supervisory skills, public speaking skills, insurance concepts, and basic computer skills.

Licenses: Valid driver’s license; employee must maintain a safe driving record while employed with CIS.

Experience: 9-10 years or more experience.

Five or more years progressively responsible and directly related experience in property and liability, insurance, human resources, municipal administration, association services, or a related field.

SPECIAL QUALIFICATIONS:
The position requires an in-depth knowledge of the principles and practices of Property/Liability claims programs supervision, along with a working knowledge of federal and state laws and rules that apply to Property/Liability claims programs. The position requires the ability to apply interpersonal skills and effective communication techniques needed to build and maintain effective relationships with the staff, customers, service providers and other partners. The position requires supervisory skills necessary to effectively supervise Property/Liability staff, the ability to effectively manage time, and the ability to use a computer and related software is required.

You are able to travel an estimated 33% of your work time. Including trips to meetings, training, conferences, customer meetings, claims investigations, legal proceedings, staff events, and CIS’ Annual Conference. May include overnight travel.

Certifications desirable at time of hire

• CPCU or ARM designation. Oregon Adjusters License.

Interested in Joining CIS? Here’s What to Do Next:

Applying is easy! CIS uses a “quick apply” process — simply submit your resume and answer a few brief questions through our GovernmentJobs.com application system.

To learn more about this opportunity and about working at CIS, visit our Careers Page.