To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Investigate, evaluate and control property and casualty claims under close supervision.

Acquire working knowledge of general procedures and good claim practices.

Acquire basic working knowledge of various types of buildings, construction, and repair costs and methods, repair estimating system and scoping damages.

Required:
High school diploma or equivalent required.
Minimum one year experience with direct public contact, such as sales or service representatives required.
Must possess outstanding listening and superior customer service skills.
Must have access to high speed Internet at home if position is field-based.
Must be able to live within a defined territory.
Must possess a valid driver license with an acceptable driving record.

Preferred:
Bachelors degree with focus on construction trades, agriculture-related studies, business administration or insurance-related field preferred.
Knowledge of company and divisional policies and procedures preferred.
Designations in INS, AIC, CPCU and/or similar professional insurance designation preferred.

Note: This is a Hybrid position working both Remotely from the State of Michigan, and On-site at the Farm Bureau Center located in Lansing, Michigan.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19