About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

We are seeking a highly organized, detail-oriented, and customer-focused Non-Standard Claims Adjuster to support our deposit replacement and surety programs. In this role, you will manage first-party claims involving non-standard policy language and complex contractual agreements. Success requires strong analytical skills and the ability to interpret policy forms, lease agreements, financial ledgers, and supporting addenda with accuracy and confidence.

You will work directly with property managers, policyholders, and internal stakeholders to drive fair, thorough, and timely claim outcomes. This role requires clear communication, sound judgment, and the ability to navigate nuanced coverage positions while maintaining a high level of professionalism and empathy.

This position is ideal for an adjuster who thrives in a fast-paced, evolving environment and enjoys working within specialty programs. The right candidate is adaptable, solutions-oriented, and comfortable balancing high claim volume with exceptional service delivery and compliance standards.

Who You Are:

• Highly motivated and growth-oriented. You’re excited about building a tech-driven claims organization.
• Passionate adjuster. You care deeply about the customer experience and delivering fair, timely resolutions.
• Empathetic. You exercise patience and understanding in every interaction.
• Urgent but balanced. You work with a sense of urgency but understand that doesn’t mean working at all hours.
• Creative problem-solver. You find innovative ways to resolve claims efficiently while keeping the insured’s best interests in mind.
• Comfortable with conflict. You see conflict as a conversation, not a confrontation—an opportunity to collaborate and resolve issues.
• Curious. You want to know the whole story to make informed decisions early and drive prompt resolutions.
• Anti-status quo. You don’t just wish things were different—you take action to improve processes and outcomes.
• Communicative. You can break down complex topics, actively listen, and ensure clarity in every interaction. (What does this mean to you? We’d love to know!)
• Sense of humor. Claims are challenging—you know how to keep things light when needed.

What you'll do

• Provide prompt, courteous, and high-quality customer service.
• Manage a high volume of low-complexity claims; set and adjust reserves appropriately.
• Gather necessary information and documentation to initiate the claims process, explain coverage, and outline the next steps.
• Analyze contracts, financial ledgers, lease agreements, and addenda to determine claim validity and obligations.
• Ensure compliance with state regulations, policy provisions, and internal procedures.
• Communicate with all involved parties and issue payments within the set authority.
• Contribute to the continuous improvement of claims guidelines, best practices, and workflows.
• Oversee and direct investigative service providers, working closely with clients, counsel, and other stakeholders.
• Stay informed on industry trends, legal decisions, and policy changes affecting claims handling.

Qualifications

• Bachelor’s degree preferred (but if you meet the other qualifications, don’t let that stop you from applying!).
• 3 years of experience in general claims handling or related insurance roles.
• Ability to interpret non-standard policy language, contract terms, and lease agreements.

• Have active adjuster license(s) and be willing to obtain all required licenses within 60 days, including completing state-required testing

• Familiarity with state regulations, policy provisions, and claims procedures.
• Strong analytical skills—able to evaluate complex data and make sound decisions.
• Curious, proactive, and always looking for better ways to do things.
• The desire for continuous learning and professional growth.
• Willingness to travel for client and claim needs.
• Excellent verbal and written communication skills with strong attention to detail.
• Superior organizational skills—able to prioritize and manage workload efficiently.
• Comfortable with an Apple laptop, Google Docs, Sheets, and other relevant software.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!