ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

Responsible for the safe and efficient organization and operation of the repairs and maintenance department. To manage and oversee the department in accordance with standards and guidelines established by Crystal Creek Hospitality.

REPORTS TO

General Manager

KEY RELATIONSHIPS:

Internal: Operations Departments

External: Contractors, vendors, suppliers, local partnerships and organizations, clients and guests

ESSENTIAL JOB FUNCTIONS

1. Monitors the daily operation of the repairs and maintenance department.
2. Assesses priorities and address accordingly.
3. Enforces company and departmental policies and procedures.
4. Manages and controls purchasing to ensure department is within budget.
5. Responsible for creating and facilitating a preventative maintenance schedule.
6. Enforces Crystal Creek Hospitality standards, policies and procedures with staff.
7. Directs and evaluates performance of staff through follow up and training.
8. Hires and supervises maintenance team.
9. Develops training programs to ensure effective results.
10. Establishes and ensures compliance with guest service standards.
11. Utilizes inventories to provide high quality maintenance of the units.
12. Develops a positive rapport with all owners, associations and board members.
13. Initiates and maintains effective communication within department, and between all other departments and associates.
14. Ensures grooming and conduct standards for all associates are enforced.
15. Provides feedback to management and owners on specific maintenance and repair needs.
16. Develops and maintains effective payable, payroll, work order and other paperwork systems.
17. Provides quality control and care of supplies and equipment.
18. Attends weekly departmental meeting as necessary.
19. Is aligned with the culture, values, goals and human resource programs of Crystal Creek Hospitality.
20. Maintains a professional appearance and attitude at all times.
21. Support the the Crystal Creek Hospitality environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
22. Watch for safety hazards and report them immediately to your Supervisor.
23. Travel to other properties in Crystal Creek Hospitality portfolio as required for task for assignments.
24. Maintain documentation resources including but not limited to: preventive maintenance, risk management, loss prevention, safety, security, regulatory compliance, training, and standards.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel, reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

QUALIFICATIONS

This candidate would possess strong communications skills, be familiar with high quality guest service, able to present themselves and product in a professional manner and must be able to work in a high volume/time sensitive environment.

1. Has thorough knowledge and understanding of general repairs and maintenance. Proven track record working with information technology systems.
2. Experience with fire and life safety systems.
3. Working knowledge of electrical, plumbing, HVAC and refrigeration.
4. Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results as related repairs and maintenance.
5. Maintains a close working relationship with team members and department heads from all areas of hotel operations.
6. The position is on call 24 hours a day. One must be flexible to work long hours to ensure the smooth operation of the engineering department.
7. This position requires the ability to communicate and make sound judgment calls when evaluating problems and situations in order to expedite the resolution. Additionally, it is necessary to take a proactive role and manage by example.