Position Purpose:

Responsible for and committed to creating an unparalleled guest, member, and resident experience within a luxury hospitality environment. Oversees the activities of key guest and member contact departments, including but not limited to the hotel’s F&B operations comprised of Terrace 16, Kitchen, Banquet Operations, Rebar, Room Service, and Bars. Maximizes profitability as well as guest and associate satisfaction. Implements and oversees the daily quality processes at the hotel and the development and execution of strategic initiatives. Acts as the Director of Food & Beverage in the absence of him/her. Consults with the General Manager where required.

Essential Functions:

• Direct the activities of key guest contact departments, including Terrace 16, Kitchen, Banquet Operations, Restaurants, Room Service and Bars by giving guidance, leadership and instruction to department heads.
• Manages the day-to-day operation of Terrace 16.
• Reviews forecasts and balanced scorecard. Directs Hotel actions required to maximize profitability, increasing service levels, and improving associate satisfaction in the aforementioned departments.
• Assists in the execution of all property Capex projects.
• Ensures Hotel implementation and compliance with the daily quality process of Trump Hotels procedures as well as Service Standards.
• Leads planning committee/department heads to ensure overall profit, service, and associate satisfaction & engagement goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Ensures Associate Satisfaction
• Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel. Furthermore, partner with Director of Human Resources to develop the skills and abilities of direct reports and monitor high potential department heads, associate activity and ensures their growth within the company.
• Conducts weekly F&B and general property inspections.
• Assists in conducting all front-of-house Food and Beverage interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
• Communicates with Guests, handles Guest Complaints and is present on the floor during all high activity periods
  

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc. Lobby Ambassador Programs.
• Ensure guest reservation policies, standards and procedures are met.
• Attends industry meetings and participates in external industry organizations.
• Participates in and maintains active community relations.
• Participates in corporate activities and meetings, as requested.
• Assimilates into Trump Hotels culture through understanding, supporting and participating in all elements of the Trump Cultural Cornerstones/Circle of Commitments.
• Demonstrates working knowledge of the service standards.
• Regular attendance in compliance with the standards, which may be established by Trump Hotels from time to time, is essential to the successful performance of this position.

Physical Requirements:

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours.

Physical Activity Frequency:

Sitting Occasional

Walking Frequent

Climbing stairs Occasional

Crouching/Bending/Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing/Pulling Occasional

Near Vision Frequent

Far Vision Occasional

Hearing Frequent

Talking Constant

Smell Frequent

Taste Frequent

Lifting/Carrying(# lbs) Occasional – up to 25 lbs.

Travel Occasional

Safety Requirements:

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The Hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Specific Job Knowledge, Skill, and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to coordinate processes that align marketing, hotel operations and revenue management to enhance profitability and overall guest and associate satisfaction.
• Ability to manage extensive amounts of information and provide constructive feedback/direction. Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Excellent written and verbal communication skills.
• Excellent oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to delegate, manage, and organize projects and establish priorities consistent with company objectives. Ability to manage multiple projects, meet and work effectively under time and resource constraints. Ability to effectively lead a team of professionals.

Qualification Standards:

Education

Four-year college degree preferred

Experience

4 years’ experience in food and beverage, 2 of which should be from a Department Head level. At least 1 year progressive experience in a four-star/four-diamond or five-star rated hotel Requires substantial and successful knowledge of quality processes and Food & Beverage operations.

Licenses and Certificates:

Food Service Sanitation Required. Alcohol Service permit (if state required).

Grooming Standards:

All associates must maintain a neat, clean and well-groomed appearance and adhere to Hotels Grooming Standards.

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this [Full-time] position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I 9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.