POSITION SUMMARY: Responsible for maintaining excellent customer service, generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the sales floor and cash wrap.

EDUCATION / EXPERIENCE:

· Retail sales experience preferred

· Must be able to read and write

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

· Ability to accurately operate and balance cash register

· Basic mathematic skills required

· Ability to communicate appropriately with coworkers and customers

· Ability to operate all equipment necessary to perform their duties (POS, Scanner, etc)

· Must be able to safely handle, lift and carry items

· Ability to stand and walk for long periods

· Ability to stoop and bend

· Willing to perform tasks necessary to ensure continuous store operations

· Ability to work varied hours and days as business dictates

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

· Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs. (E)

· Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc (E)

· Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission. (E)

· Maintain security protocol regarding passwords and money handling (E)

· Accurately balance cash drawer, complete daily sales and deposit documentation. (E)

· Maintain knowledge of products, placement and pricing (E)

· Assist in floor moves, merchandising, display maintenance & store housekeeping (E)

· Assist in receiving & monitoring stock and processing & replenishing merchandise as necessary (E)

· Adhere to all company policies, procedures & practices including signage, pricing and loss prevention (E)

· Must be able to perform all aspects of donation process, including receiving donations

· Communicate appropriately & positively with co-workers & others (E)

· Perform other duties & responsibilities as assigned by supervisor