Position Objective:

The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vivacious environment while delivering SUPERIOR guest experience.

Job Responsibilities:

Guest Service

Demonstrate Superior Service by providing “Service with Vibe”.
Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests
2. Warm greeting and SMILES
3. Respect and courtesy
4. Be the ambassador of the “Vibe” and the Brand – Lead by example
5. Ambassador of Standards
6. Professionalism
7. Efficiency
8. Look for ways to enhance the experience
9. Handle Guest complaints professionally – WOW them with a solution
10. Presenting a clean and polished image through our

Our Team

It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:

Honesty and Reliability

• Always be truthful and honest with fellow Team Members, Management and Guests
• Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
• Always follow company policies and procedures

Tenacity

• Work until a task is completed. Leave no job unfinished, regardless of the task.
• Work at a fast pace to ensure that guest demands are met
• Work smart to be able to effectively juggle multiple tasks

Friendly and Enthusiastic

• Interact with the Guests and maintain an upbeat attitude at all times
• Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded

• Work or perform services for others in a friendly, accommodating, and attentive manner
• Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
• Go above and beyond to make each Guest's visit enjoyable

Teamwork

• Enthusiastically pitch in to help fellow team members better serve guests
• Treat all team members with courtesy and respect
• Seek opportunities to make for a more efficient, safe or friendly work environment

Skills/Qualifications

• High School diploma or equivalent. College degree preferred
• Preferred to have food service experience
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, communicate and understand English as it relates to the job and safety regulations
• Must be able to follow directions

Working Conditions
This position requires the ability to perform the basic functions of the job

• Must be able to work shifts up to 8hrs a day
• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
• Standing, bending and walking for extended periods of time on hard surface
• Must be able to bend and stoop to lift and move boxes, sweep and mop
• Must be able to lift over head up to 15lbs
• Lifting up 15 lbs frequently, 25lbs occasionally

Responsibilities by Position

All Positions

• Greet guests with a warm welcome and a smile as they arrive
• Have menu knowledge of all wiches
• Explain the Which Wich ordering system
• Assist guests with Wich selection
• Clean and wipe tables and trays
• Keep beverage stations stocked
• Refill beverage machine with ice
• Sweep dining room as needed
• Maintain dining room cleanliness, including trashcans
• Organize and maintain cleaning supplies and chemicals
• Restock paper towels, drink lids, straws, etc. in dining area
• Complete opening and closing procedures
• Perform any other duties as required

Host/Hostess

• Greet guests with a warm welcome as they arrive
• Explain the Which Wich ordering system
• Assist guests with Wich selection
• Maintain clean dining area
• Assist guest with drink refills
• Stock coolers and merchandisers
• Stock chips
• Maintain a clean and organized work area to ensure a safe work environment
• Properly clean and sanitize all dining room equipment according to company specifications
• Empty trash cans
• Employ the “clean as you go” method to avoid accidents and to maintain standards
• Demonstrate required safety, production, and sanitation standards at all times
• Use clear verbal communication
• Perform any other duties as required

Cashier

• Greet guests with a warm smile as they enter and address guest by name
• Use clear verbal communication
• Maintain a clean and properly stocked phone-in area and cashier station
• Quickly and accurately ring orders
• Suggest additional items that would complement a guest's order (upsell)
• Coordinate phone-in and catering orders
• Practice proper cash-handling procedures
• Stock coolers and merchandisers
• Maintain a clean and organized work area to ensure a safe work environment
• Properly clean and sanitize all equipment according to company specifications
• Employ the “clean as you go” method to avoid accidents and to maintain standards
• Demonstrate required safety, production, and sanitation standards at all times.

P1, P2, P3 & P4

 Prep/Re-stock/Clean Up

• Complete opening and closing procedures
• Prep, clean and cut vegetables for station
• Stock back-up dressings
• Prep all protein pars according to the Recipe Manual.
• Weigh, pan, and date label all products
• Maintain product standards
• Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
• Restock station supplies as needed, including reach-in.
• Assist in receiving, verifying, and rotating product deliveries (FIFO)
• Use recipes and production tools
• Assist team members as needed

 On the Line

• Properly operate and maintain all equipment in assigned work area according to company specifications
• Stock sandwich station with all condiments, bread and cheeses
• Use sandwich bag
• Make all sandwiches fresh to order
• Safely prepare and serve all food according to proper food safety standards
• Assemble order using proper portion control
• Prepare sandwiches and salads according to recipe and guest's specifications
• Complete order to spec
• Ensure order is correct and sides/accompaniments are included
• Call out sandwich order by using the guest name
• Bid guest a fond farewell
• Assist team members as needed

 Safety and Sanitation

• Maintain a clean and sanitized area.
• Clean as you go
• Wash, rinse, and sanitize all dishes to sanitation standard
• Air-dry pots, pans, and utensils and return to proper storage location
• Frequently check sanitizing PPM throughout shift, and change when out-of-standard
• Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.
• Daily clean and organize walk-in cooler.
• Daily clean and sanitize all trash barrels.
• Assist team members as needed
• Perform any other duties as required