Cargo and Freight Agents jobs

ABOUT US:

IntermodeX is Western Canada’s largest integrated logistics services company, connecting cargo via container, rail, barge, and truck to global markets. We are proud to be an SSA Marine enterprise, committed to safety and excellence in logistics and supply chain solutions.

We are currently seeking a Depot Coordinator to join our Depot Operations team in Richmond.

WHY JOIN OUR TEAM AS A LOGISTICS COORDINATOR?

Competitive Compensation: Competitive starting salary range of $48,000 to $60,000, annual salary reviews, and a discretionary annual bonus program.

Comprehensive Benefits: 100% employer-paid health benefits from Day 1, including a $500 Health Spending Account to provide additional flexibility on how you use your benefits.

Retirement Savings: Employer RRSP contribution of 7% (no matching is required).

Generous Vacation: Vacation entitlement starts at 3 weeks.

Community & Culture: Monthly activities organized by our Social Committee.

ABOUT THE ROLE:

The Depot Coordinator is primarily responsible for processing and coordinating container movement through the terminal and maintaining inventory for stakeholders for IntermodeX Logistics Ltd. The position utilizes two-way radio communication to direct the workforce accordingly with various clerical duties to support the Supervisors and the management team.

WHAT YOU’LL DO:

Efficiently coordinate in-gate and out-gate container transactions, ensuring timely and accurate data entry into the operating system and Microsoft Excel.

Manage terminal dispatch and transactions using communication equipment such as 2-way radios and headsets.

Collaborate with internal departments and team members to meet stakeholder requirements and resolve issues promptly.

Verify container information via stakeholder websites, portals, and email correspondence.

Support drivers with required paperwork and provide solutions to issues arising during the out-gate process.

Communicate daily with stakeholders regarding inventory levels and report any damaged equipment.

Respond to stakeholder inquiries, providing timely updates and relaying feedback to appropriate parties.

Conduct customer verifications through designated web portals.

Manage incoming calls and route them efficiently to the relevant departments.

Maintain accurate records and ensure filing complies with company policies and procedures

KNOWLEDGE, SKILLS & ABILITIES:

Education & Knowledge

High school diploma (Grade 12) required; additional coursework or training in administration is considered an asset.

Previous office experience, ideally within a logistics or transportation environment, is preferred.

Proficiency in English, both written and verbal, is required.

Solid working knowledge of Microsoft Office, particularly Excel, Outlook, and Word.

Skills

Strong organizational skills and meticulous attention to detail.

Excellent time management with the ability to prioritize tasks effectively.

Reliable and punctual with a professional work ethic.

Positive, outgoing attitude with excellent interpersonal and customer service skills.

Clear and effective communication skills in English, both written and verbal.

Sound problem-solving abilities and a proactive approach to resolving issues.

Familiarity with the container shipping industry is a strong asset.

AbilitiesFlexibility to work variable shifts from Monday to Friday, including occasional Saturdays. Shifts will alternate between mornings and afternoons, with extended hours based on operational needs.

Ability to multitask and perform efficiently in a fast-paced, deadline-driven environment.

Ability to follow directions and execute tasks as instructed by supervisors.

WORKING CONDITIONS & PHYSICAL / SENSORY REQUIREMENTS:

This is a fully on-site position that requires the ability to remain seated and/or stand for extended periods throughout the workday.

Candidates must be comfortable with occasional exposure to outdoor conditions, including varied weather such as heat, cold, rain, and ambient noise.

Regular work will take place in an active terminal or yard environment, with frequent proximity to operating heavy equipment and vehicles.

IntermodeX is committed to Employment Equity, supporting diversity in the workplace, and encourage applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment.

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