Duties & Responsibilities

Operations Agent Competencies

• Customer Service, field phone calls and general office support
• Creating/ Auditing an Organization in Cargowise
• ISF filing with US Customs
• File Opening / Data Entry in Cargowise
• Cargo Tracking on carrier/ port websites for Air, LCL and FCL
• Adhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs)
• Fundamental understanding of international shipping processes
• Basic knowledge of Incoterms
• Understanding of different types of bills of lading
• Communication with customers, international agents, domestic vendors
• Dispatching trucks for recovery / delivery
• Issuing Arrival Notices
• Paying arrival charges
• Invoicing clients
• Daily problem resolution
• Ongoing Logistics and Regulatory Training
• Vendor rate negotiations
• Processing/ Auditing invoices for vendor charges
• Quote clients
• Setting up/ Coordinating Shipments with partners at origin
• Handling Triangle Shipment Coordination

Operations Specialist I

• Look up products in the USHTS and on CROSS to check HTS codes
• Review shipping documents to ensure all required customs data is on the paperwork
• Communicate with customers and agents to get documentation corrected as needed
• Process a Single Entry Bond when required
• Process multi- line commercial invoices through Deep Cognition
• Entry writing / prep in Cargowise
• Know the flags for applicable PGA’s
• Understand current Additional tariffs
• Work with Sales and Senior Ops team members to document Client SOW’s

Experience & Qualifications

• Previous experience working with Freight Forwarding Operating Systems
• Proficient in Microsoft Office
• Educations
• High School or equivalent ( 2 years experience )
• Associates Degree
• Bachelor Degree
• Entry Level
• 3-4 years of experience
• Must pass and maintain TSA Security Threat Assessment (STA) for IAC eligibility.

Physical Requirements (ADA Compliance)

• Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.
• Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.
• Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act.