OS&D Coordinator: This position will assist the Operations department by resolving OS&D (Overages, Shortages and Damaged) freight issues through research and effective communication with customers, shippers and partner carriers. May also assist Operations with a variety of other administrative duties.

Essential Duties

Operate safely and in compliance with all established HSSE policies and procedures

Uses the TM Command Center to monitor and identify missing, misdirected, and other freight issues

Uses all available tools and documents to locate freight, such as manifests, billing documents, videos, etc

Assist the receiving team in researching and resolving freight exceptions and unmarked freight

Responsible for preparing all paperwork on all OS&D freight, freight refusals, and claims, and communicates status and action plan with correct parties

Maintain accurate records and develop or update OS&D reports as requested

Coordinate with other terminal OS&D Coordinators to avoid repetitive OS&D issues

Field all OS&D claims, customer and customer service calls for both General Freight and Home Depot Freight

Work with management to cross train with other operations support staff to help cover duties during PTO, illness or peak hours

Qualifications

High school diploma or GED equivalent required

Two to four (2-4) years administrative experience in a multi-modal transportation related field (most tasks are learned on-the-job)

6 months of Forklift experience preferred, will train

Minimum one year experience using transportation industry software, Truck Mate preferred

Knowledge, Skills and Abilities

Proficient in MS Office applications, including MS Word, Outlook, Excel and Teams

Excellent written, verbal and listening communication skills

Understand Carlile data entry and shipping processes in order to conduct efficient freight searches

Knowledge of industry specific software programs, i.e. Truck Mate and Freight Snap

Ability to analyze and understand large volumes of shipping information

Follow instructions, respond to management direction, take responsibility for own actions, complete tasks on time or communicate alternate plans

Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically upholds organizational values

Strong organization skills

Advanced attention to detail and accuracy

Ability to multi-task and prioritize the work day

Must have excellent customer service skills and represent Carlile in a professional manner

Ability to take initiative and act independently while operating and reporting to a team of multidisciplinary stakeholders.

Working Environment

This job is done approximately 50% of the time in a fast-paced office environment and 50% of the time out on the Dock, Yard or Warehouse with exposure to inclement weather, varying temperatures. May be exposed to hazardous chemicals, materials and airborne pathogens. This position is subject to frequent walking, bending and lifting with mechanized equipment.

Reasonable Accommodations

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

Benefits

We’re committed to taking care of you and your family, today and in the future.

Here’s what you can look forward to:

• Compensation
  • Competitive base hourly rate: $20.50 -$30.80, depending on experience and qualifications
• Health & Wellness
  • Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
  • Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
• Retirement
  • Generous 401(k) plan with a 4% company match
• Paid Time Off
  • 2 weeks’ vacation annually
  • 7 company holidays
  • 7 days of sick leave annually
• Extras that Make a Difference
  • Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
  • Annual boot reimbursement