PATIENT CARE COORDINATOR (DENTAL) (TEMP) JOB SUMMARY

The Patient Care Coordinator is the first point of contact for everyone contacting the Health Center. The position requires Medical/Dental office knowledge and the ability to input data accurately into the computer system. Must be detail oriented with excellent interpersonal and customer service skills. Greets, schedules, and directs patients.

PATIENT CARE COORDINATOR (DENTAL) (TEMP) ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcomes and greets all patients, visitors, and guests in person or over the phone. Strong focus on Patient Experience.
• Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information.
• Ensure all necessary household and income information is current.
• Identifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and any collects payments due.
• Copy, scan, and fax documents as needed.
• Maintain provider schedules following office scheduling polices.
• Promptly answers all incoming calls while maintaining a polite consistent phone manner and using proper phone etiquette.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Take messages for providers and staff as needed.
• Responsible for keeping front office and reception area clean and organized.
• Attend trainings and meetings as needed.
• Handling incoming and outgoing mail per office protocols
• Prepare daily reports and batches for business office.
• Facilitates patient flow by following check in protocols, being aware of delays, and communicating with patients and clinical staff.
• Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Is aware of, and able to abide by all HIPAA regulations protecting patient confidentiality.
• May perform other duties assigned by management as needed.

PATIENT CARE COORDINATOR (DENTAL) (TEMP) EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma or GED.
• Two years experience in a Community Health setting preferred.
• Medical or Dental Assistant Certification preferred.
• Bi-lingual in English/Spanish required
• Experience in operating a computer and word processing.

PATIENT CARE COORDINATOR (DENTAL) (TEMP) PATIENT INTERACTION EXPECTATIONS

• Greet patients before they greet you
• Listen, respond, and make eye contact with every patient
• Personalize interactions with each patient
• Explain to each patient the process of care
• Provide patients with updates throughout their visit

PATIENT CARE COORDINATOR (DENTAL) (TEMP) PAY RATE: $22/hr

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.