Courtyard by Marriott Niagara Falls USA

Pay Rate: $16.00-16.50/hour (based on experience)

All Candidates Must Have:

• Strong critical thinking skills
• Aggressive hospitality and a guest-first attitude
• A professional and hygienic demeanor
• Reliable transportation
• A warm and welcoming smile

General Summary:

Performing basic cleaning duties to ensure a clean, safe, and comfortable environment for guests. This entry-level position focuses on routine cleaning tasks under direct supervision, following established policies and safety standards.

Principal Responsibilities:

• Clean and sanitize assigned areas, including rooms, hallways, and common spaces.
• Dust, sweep, mop, vacuum, and wash floors, windows, walls, balconies, and furniture.
• Replenish supplies such as soap, shampoo, conditioner, body wash, tissues, and toilet paper.
• Remove trash and recyclables; dispose of waste in designated areas.
• Report maintenance issues, safety hazards, or damaged items promptly to the supervisor.
• Maintain cleaning equipment and ensure proper storage of chemicals and supplies.
• Assist with laundry duties (if applicable), including washing, drying, folding, and distributing linens.
• Respond courteously to guest or staff requests for additional cleaning or assistance.
• Perform other related duties as assigned by the supervisor.

Job Duties:

• Customer Service – Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Team Work – Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
• Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
• Quantity – Meets productivity standards and completes work within a timely manner. Completes rooms within approved budget and time.
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
• Dependability – Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
• Initiative – Volunteers readily. Asks for and offers help when needed. Check with supervisor upon completion of room assignments before leaving for the day.
• Compliance – Report all lost and found articles and maintenance issues to supervisor. Reports all “Do not Disturbs” and “Refuse Services” to supervisor.

Qualifications:

High School diploma or equivalent is preferred. One year of previous housekeeping experience is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. You may be asked to perform duties outside this description per the needs of the company