Position Purpose

To maintain the highest standards of cleanliness, sanitation, and presentation to ensure a comfortable and welcoming experience for guests.

What You'll Do

Guest Room Cleaning & Sanitation

• Clean and sanitize all surfaces in guest rooms and bathrooms, including sinks, toilets, showers/tubs, floors, and high-touch items such as remote controls and doorknobs.
• Strip used beds, change bed linens, and replace used towels and bathmats with clean, fresh items.
• Dust all furniture, fixtures, and surfaces and vacuum or mop floors to remove dirt and debris.
• Empty trash and recycling bins and replace liners.
• Replenish in-room supplies including toiletries, tissues, coffee, water, and minibar items.

Guest Service & Safety

• Respond promptly and courteously to guest requests for extra towels, pillows, amenities, or other housekeeping needs.
• Work with discretion and respect guest privacy, especially when servicing occupied rooms or observing “Do Not Disturb” signage.
• Notice and immediately report any maintenance concerns such as leaks, broken furniture, or faulty lighting.
• Document and turn in all lost-and-found items discovered in guest rooms or public areas.

Operational Support

• Organize and fully stock the housekeeping cart with necessary cleaning supplies, linens, and amenities for each shift.
• Assist with linen collection, sorting, and preparation as needed to support laundry operations.
• Perform additional duties as assigned; reliable attendance is an essential function of the role.

What You'll Bring

Required Skills and Abilities

• Ability to listen and communicate effectively.
• Ability to understand and follow instructions from supervising management.
• Ability to provide courteous guidance and assistance to guests and team members.
• Hearing and visual ability to observe and detect signs of emergency or unsafe conditions.
• Ability to organize and prioritize tasks to meet deadlines.
• Knowledge of cleaning chemicals, agents, and the operation of commercial cleaning equipment.
• Ability to extend arms, scrub, bend, stoop, stand, and walk for extended periods.
• Ability to work independently and as part of a team.

Education & Experience

• High School Diploma or equivalent required.
• Prior hospitality or housekeeping experience preferred.
• Bilingual in Spanish preferred.

Other Qualifications

• Must be reliable, detail-oriented, and committed to delivering high-quality work.
• Ability to maintain professionalism when interacting with guests and team members.
• Ability to follow safety procedures and maintain clean, hazard-free work areas.
• Self-motivated with the ability to manage and complete assigned rooms efficiently.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.