The Audio Video Specialist is responsible for overseeing the audio/video (A/V) systems across the campus. This person will assist the property teams with ensuring the conference rooms are set up and functioning properly for daily use. They will also be tasked with level 1 response to technical support requests involving the A/V systems and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Check the A/V systems in each rooms on a regular basis to ensure the equipment is functioning properly
• Set up the A/V systems and configuring the spaces, as needed to facilitate the requested reservations
• Respond to technical issues/needs in the amenity spaces from tenants/guests/property teams
• Coordinate with A/V equipment installer for equipment warranty support, maintenance, installs, and replacements
• Assist property management/engineering teams with requests pertaining to the conference spaces
• Be available and on-site for critical meetings to address any A/V issues that may come up
• Stay abreast of the latest AV technology and trends
• Continuously test and learn new AV technology
• Make informed decisions regarding what new AV technology can improve tenant and employee experience in a cost-effective manner

EDUCATION AND REQUIRED EXPERIENCE:

• A/V technology certifications are preferred
• 3-5 years of experience supporting A/V systems with Crestron equipment
• Working knowledge of A/V system concepts, infrastructure, wiring, and essential equipment
• Working knowledge of Microsoft Teams equipment, configurations, and software operation
• Ability to interpret wiring diagrams and installation drawings
• Ability to troubleshoot general A/V technical issues involving hardware, software, cabling, and connected room equipment
• Ability to work alone or on a team

SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:

• Demonstrate excellent communication (written, verbal and listening) and interpersonal skills
• Superior organizational skills and attention to detail
• Must possess a proven ability to deliver high-quality customer service
• Ability to triage and prioritize support requests quickly
• Ability to work after hours and weekends as needed
• Must be able to work in high-pressure and time-sensitive situations

PHYSICAL DEMANDS:

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties as outlined above. Must be able to lift boxes/items up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ABOUT METRONATIONAL

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

· Houston Chronicle Top Workplaces

· Houston Business Journal Healthiest Employers

· Houston Business Journal Best Places To Work

· Cigna Well-Being Award

· American Heart Association Fit-Friendly Worksite

· Mother-Friendly Worksite