About IMS Technology Services LLC

IMS is an industry-leading provider of award-winning systems integration and event solutions that foster collaboration, productivity, learning, and business communication.

Our core goal is to provide the absolute best value in audiovisual systems integration, event staging and production, virtual and hybrid meetings and events, webcasting, project management, unified communications solutions, and AV managed services for the companies and organizations we serve. Our team accomplishes this by providing enhanced professional services, creativity, and innovative technologies with an old fashioned "can-do" attitude. Our creative design and technical teams always seek to go above and beyond our clients expectations. We are all about relationships, team building, process, performance, and accountability.

Why Join Us:

• Be at the forefront of growth and innovation - Lead the appropriate strategies for rapid expansion and long-term success
• Shape what's next - Play a key role in defining the future of a high-potential AV provider in a fast-moving evolving market
• Work with a team that elevates you - Join an experienced, collaborative group that values your contributions and supports your professional growth and advancement
• Make a meaningful impact - Step into a high-impact role where your ideas and leadership will directly influence the company's trajectory and lasting success

About the role

The LED Repair Technician will serve as the primary repair specialist for LED systems, with a mandatory focus on INFiLED DB 2.6 LED tiles. This role also supports repairs across Audio, Video, and Lighting departments. Responsibilities include component-level repairs, installation and calibration of LED screens, troubleshooting, and managing vendor coordination for RMAs and warranties.

What you'll do

LED and General repair will be the primary focus of this role and include the following accountabilities:

· Diagnose, test, and repair INFiLED DB 2.6 LED panels and related components following electrical repair procedures.

· Precisely solder small electronic components and LED pixels onto damaged modules to restore functionality.

· Conduct quality control checks on repaired modules to ensure optimal performance.

· Release restored modules back into service and return them to the appropriate department.

· Handle repairs for Audio, Video, and Lighting equipment.

· Maintain electrical systems and equipment to ensure effective operation of systems and services.

· Repair test equipment and electronic components as needed.

Troubleshooting & Technical Support:

· Quickly identify problems and provide effective solutions to ensure equipment operates properly.

· Maintain accurate repair logs, inventory of parts, and service records.

· Provide technical guidance to internal teams regarding equipment maintenance and troubleshooting.

Inventory & Tools Management:

· Manage stock of LED module repair tools and maintain inventory of repair parts.

· Ensure technicians have the necessary equipment and supplies for efficient repairs.

Training & Development and Vendor Coordination:

· Train service technicians and interns on LED module repair procedures to maintain high standards of repair quality.

· Stay current with emerging technologies and industry trends to improve work efficiency and skills.

· Manage RMAs and warranty claims with manufacturers and vendors.

· Ensure timely turnaround for repairs and replacements.

Qualifications

· Valid soldering and repair experience on PCB boards, computer electronics, and microchips.

· Must have a

· 1 year of LED repair experience (component-level), with a preferred 2+ years of repair experience within the AV/LED industry.

· Strong troubleshooting and problem-solving skills.

· Familiarity with RMA processes and vendor coordination.

· Preferred Qualifications:

· Experience with leading LED brands (INFiLED, Absen, ROE, Chauvet, Unilumen, Brompton, Novastar, Megapixel).

· Certifications in electronics or related fields are preferred.

· Experience in live event production or AV integration a plus.

· Precision soldering and circuit board repair.

· Electrical diagnostics and component-level troubleshooting

· Inventory and workflow management.

· Ability to work independently and in a team environment.