Administration

· Run audit reports and journals from all credit card and computer systems.

· Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

· Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.

Support

· Make corrections and adjustments and handle any computer issues that may arise.

· Ensure all reports and back-up vouchers are complete and filed properly.

· Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.

· Review and correct discrepancies in the Front Desk System.

· Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.

· Ability to communicate effectively with guests, vendors, and other associates.

· Ability to adhere to all applicable Federal, state, local, safety, and health standards.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.

· Ability to accurately reports information.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required Hotel meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

· Understands and communicates the StepStone Mission and Core values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.

Physical Requirements

These are required of every associate

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned by the immediate supervisor or General Manager.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of service standards, guest relations, and etiquette.

· Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.

· Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.

· Must have excellent mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· At least one year of relevant experience required.

· Ability to timely obtain any required licenses or certificates.

· CPR training and first aid training preferred.

· Additional language ability preferred.