Job Title: Accounts Receivable Collector

Branch: 999

Department: Administration
Reports To: Office Manager

Position Summary

The Accounts Receivable Collector is responsible for managing and collecting outstanding customer balances, ensuring timely payments, and maintaining accurate account records. This role serves as a key point of contact for customers regarding billing inquiries and works closely with internal teams to resolve discrepancies and maintain healthy cash flow. This is a collaborative, in-office position that supports and interacts daily with the AR and administrative teams.

Key Responsibilities

• Review weekly AR aging reports and prioritize follow-up activity.
• Contact customers via phone and email regarding past-due balances.
• Process credit card payments and record transactions accurately.
• Research and resolve payment discrepancies, accounts on hold, and unapplied cash.
• Respond to customer inquiries related to invoices, statements, and account activity.
• Document all collection efforts and maintain up-to-date notes in ERP system.
• Collaborate with internal teams (Billing, Sales, Service) to address account issues.
• Support month-end closing and year-end audit activities as needed.
• Contribute positively to a team-oriented, in-office work environment.
• Perform other related duties as assigned.

EDUCATION REQUIREMENTS

• Requires high school diploma or equivalent required; business or accounting coursework preferred.

EXPERIENCE REQUIREMENTS

• 1 - 3 years experience in in accounts receivable, collections, or bookkeeping.
• Strong understanding of billing processes and AR best practices.
• High attention to detail and accuracy with numerical data.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work in a team-based, in-office environment.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with computers, data entry, and standard office software.

SPECIAL REQUIREMENTS

• Employees must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title.
• Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY

• Secure and maintain work environment, PC, Phone and other assigned equipment.