Company Overview

At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey.

Job Summary

The Data Processing Technician will be responsible for but not limited to managing all patient payments and internal billing for our house accounts within a regulated healthcare environment. This key role involves direct interaction with patients to discuss payments and update account information, ensuring HIPAA compliance, as well as collaborating with other departments to support overall operational efficiency. You will need to be highly organized, detail-oriented, and possess excellent communication skills.

Key Responsibilities

• Manage and process patient payments, including updating payments in our system and handling credit card declines
• Answer phone calls and emails from both patients and providers regarding billing questions
• Process billing for house accounts that are set up for clinics
• Conduct weekly audits to ensure payments have been made on all orders that were sent out
• Assist other departments as needed to ensure smooth operations
• Perform other duties as assigned and required to support departmental and organizational goals

Qualifications
Required

• High school diploma or equivalent
• Minimum 1–3 years of experience in a customer service, administrative, or accounting/billing environment
• Proven experience with customer service, particularly handling financial or account discussions over the phone
• Demonstrated understanding of patient confidentiality and compliance with HIPAA regulations
• Proficiency in basic computer applications, including email, word processing, and spreadsheet software (e.g., Microsoft Office Suite or Google Workspace)
• Strong verbal and written communication, detail-orientation, and the ability to work efficiently and accurately in a dynamic, fast-paced setting
• Must be willing and able to obtain at least a Pharmacy Technician Trainee License shortly after hire if they do not already possess it

Preferred

• Certified Pharmacy Technician (CPhT), registered with the Texas State Board of Pharmacy (TSBP)
• 1–3 years of pharmacy technician billing experience in a 503A or 503B work environment
• Proficiency with Pharmacy Management System (PMS), such as LifeFile

Physical Requirements

• Ability to sit for extended periods of time at a desk and working on a computer
• Ability to communicate effectively in person, over the phone, or via virtual meeting
• Ability to maintain focus in a typical office environment with moderate noise levels
• Ability to perform repetitive motions with hands and arms, such as typing

Benefits

• Compensation rate: $19-$22 /hr, with a performance-based increase upon obtaining your Pharmacy Technician License.
• Growth opportunities

Southend Pharmacy does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Equal Opportunity Employer Statement
Southend Pharmacy is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.

If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at recruiting@alliahealth.co