Position Summary

The Payment Operations Clerk is responsible for accurately processing a variety of payment transactions, handling refunds, and supporting payoff and lien release functions. This role involves daily use of payment systems, financial software, and internal servicing platforms to ensure all financial records are up to date and compliant. A high level of attention to detail and strong communication skills are essential for success in this position.

Key Responsibilities

Payment Processing & Deposits

• Process daily incoming payments including wires, ACH transactions, debit card payments, lockbox files, and remote deposit captures.
• Deposit all checks received at the office, including payments and other business-related items not automatically posted.

Account Maintenance

• Post loan payoffs and ensure lien release fees are collected and submitted.
• Initiate and record refund transactions; cut and distribute refund checks to customers.
• Adjust account funding, principal, interest, fees, and charges as approved.
• Process refinances and apply payments to unbilled charges and pending invoices.

Operations Support

• Maintain accurate records of all financial transactions in the servicing system.
• Perform special projects and assignments as requested by the Payment Operations Manager.
• Deliver excellent customer service to internal teams and external customers as needed.

Qualifications

• Education: Bachelor’s degree preferred.
• Experience: 1–2 years of relevant experience required.
• Accounting and accounts receivable experience strongly preferred.
• Proficiency in Microsoft Excel required.
• Strong verbal and written communication skills.

Key Competencies

• Attention to detail and accuracy in financial recordkeeping.
• Ability to work independently and manage time efficiently.
• Professional communication and customer service skills.
• Team-oriented and willing to assist across operational functions as needed.