Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for a Billing Coordinator. This is a full-time year-round position located in Bozeman, Montana.

The purpose of the Billing Coordinator is to assist the Senior Revenue and Accounts Manager, Residential Accounts Manager, and Residential Accounts Team with all departmental billing and Member accounts while providing high-quality customer service to all Members and guests. The Billing Coordinator is responsible for managing the tracking, billing, and payment for services purchased through outside vendors for our 495 managed homes, 157 of which being rental homes. The Billing Coordinator works closely with our property managers and accounting teams, as well as housekeepers, residential experience coordinators, and sales teams. This individual must have exceptional knowledge in providing guidance and assistance for all Club experiences and deliver anticipatory customer service in a friendly, gracious and informative manner.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively take direction from Accounts Manager.
• Answering billing inquiries via phone and email.
• Daily management of multiple tracking spreadsheets.
• Logging and entering charges into club resort management system.
• Managing tracking, billing, and payment of services performed by outside vendors.
• Reconciling purchases for the Residential Services department.
• Working with property managers, residence experience coordinators, and housekeepers within Residential Services, as well as with other departments within YC, as a first point of contact for communication between staff and Members.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Yellowstone Club policies, procedures, and standards of service to achieve the overall objectives of this position.

Other Duties and Responsibilities:

• Manage the allocation of applicable service fees.
• Perform audits of financial spreadsheets to ensure 100% accuracy.
• Invoice and receipt coding.
• File organization and management.
• Data input and management.
• Demonstrate exceptional knowledge in providing guidance and assistance for all Club experiences.
• Deliver anticipatory customer service in a friendly, gracious and informative manner.
• Meet departmental productivity, organization, punctuality/attendance, and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy and discretion of our Members and guests at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club at all times.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• Business, Accounting, or another related degree from an accredited 4-year college or university. OR
• 3+ years of work-related skill, knowledge, and/or customer service experience.

Certificates & Licenses

• Valid US Driver’s License preferred

Computer Skills

• Proficiency working with basic technology, including smartphones, computers, and email.
• Expert knowledge of all Microsoft Office Suite Products, including Excel, Outlook, File Share, and Smartsheet.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

Language Ability

• Strong written and verbal communication and correspondence skills.
• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to lift up to 40 pounds. The employee is constantly required to talk and/or hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to sit, stand and walk, climb or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to: determining the accuracy, neatness, and thoroughness of the work assigned, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical, Dental, Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.