Responsible for all aspects of general accounts receivable and administrative support functions. Assist in utility billing and general accounting. Provide administrative support and exceptional customer service for inquiries related to utility billing and accounts receivable in person, on the phone and over email communications.

1. Utility Billing Duties

• Primary processor for monthly commercial billing cycle.

• Process returned mail.

• Assist in annual certification process.

• Provide support and coverage for utility billing specialist.

• Ensure accurate meter readings for billing.

• Open, close, and monitor customer accounts as needed. Research, analyze, and adjust customer accounts as needed.

• Maintain daily balancing of utility billing system and control sheet.

• Process NSF payments.

• Backup for processing residential billing cycles.

• Process final billings.

• Process refunds.

2. Customer Service

• Provide excellent customer service at the counter, over the phone, and via email.

• Assist customers with online payments and account management.

• Assist customers with garbage, recycling, organics, and yard waste inquiries and cart changes.

• Respond to utility billing and accounts receivable inquiries.

• Provide information and reports as requested to other city departments.

3. Account Receivable

• Process all department requests in a timely fashion.

• Track and process all periodic invoices in accordance with contract, lease, and loan agreements.

• Issue monthly statements to customers.

• Provide information to cash receipting for proper posting of payments and maintain accurate filing system.

• Reconcile the general ledger to the aged trial balance monthly.

• Certify outstanding invoices to Hennepin County.

• Prepare related audit work papers.

4. General

• Provide general administrative support to administrative services staff, including process and procedure coordination and other duties as apparent or assigned.

• Serve as backup for cash management clerk processing electronic utility billing payments.

• Provide backup support to other accounting specialists as needed.

• Enter and record journal entries.

• Associate degree related to business, finance or accounting, or two (2) years of related experience.

• Ability to analyze data.

• Three (3) or more years of bookkeeping or accounting experience.

• Accounts receivable or utility billing experience.

• Familiarity working with JDE and CIS Infinity utility billing software or other utility billings software.

• Experience with municipal government.