Position Overview

Perform mechanical repairs, replacements, and general service to motor vehicles. Responsible for

delivering prompt, courteous and professional service to STTC internal and external customers. Should

be willing to make customer satisfaction a number one priority, must be flexible and understand that

job priorities will constantly change due to customer preference.

Essential Job Functions (include the following. Other duties may be assigned.)

• Ability to recognize mechanical problems and properly perform repairs.
• Ability to read and understand OSHA regulations and standards, parts manuals and repair material.
• Raises vehicle with hydraulic jack or lifts, uses air tools and heavy hand held tools.
• Removing or replacing mounted tire assembly from vehicles.
• Communicate all work performed via legible writing on work orders and/or invoices.
• Perform all tasks in a safe and efficient manner. Use all provided safety equipment such as gloves, jackstands, wheel chocks, air cages, safety glasses. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.
• Perform daily maintenance of tools and equipment.
• Review service work orders for complete information such as required customer information, repairs performed and parts used before giving to Service Manager or office.
• Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.
• Assist Service Manager to keep customers away from service area.
• Keep service department clean and organized.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required.

Requirements

• Education and/or experience: A minimum of 2 years related work experience and/or appropriate schooling in lieu of experience.
• Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic mathematical skills.
• Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.
• Certificates, Licenses, Registrations: State inspection license and/or alignment certification may be required. Valid driver’s license required (CDL may be required).
• Equipment: Capable of operating diagnostic equipment, lift gates, phone, computer, service tools, air compressor, hydraulic jacks, air guns, air gauges and mounting and balancing machines.
• Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost and must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit and stoop, kneel and crouch or crawl. The employee must frequently lift and/or move up to 100 pounds and occasionally up to 150 pounds. Specific vision abilities are required by this job, which include close vision and depth perception.

Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; hot and cold warehouse conditions. The noise level in the work environment is usually moderate.

Competency

• Customer service: responds promptly to customer needs; meets commitments.
• Interpersonal skills: focuses on solving conflict, not blaming; keeps emotions under control.
• Oral communication: listens and gets clarification.
• Written communication: writes clearly; able to read and interpret written information.
• Teamwork: balances team and individual responsibilities; puts success of team above own interests.
• Organizational support: follows policies and procedures; ready to start work on time and work diligently throughout the day. Clean up after yourself so you can find all tools and supplies rapidly when you need them. Ask appropriate supervisor for items if you cannot find what you need in a timely manner. Prioritize and plan work activities; uses time efficiently.
• Professionalism: approaches others in a tactful manner; accepts responsibility for own actions.
• Quality & Quantity: demonstrates accuracy and thoroughness. Meets productivity standards; completes work in a timely manner; strives to increase productivity.
• Safety & Security: follows safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability: able to deal with frequent change, delays, or unexpected events.
• Attendance/punctuality: is consistently at work and on time.
• Dependability: follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary; completes tasks on time.
• Initiative: asks for and offers help when needed. Must be able to work unsupervised.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related

duties as negotiated to meet the ongoing needs of the organization.