General Summary: This role helps people to live, work and thrive through employment and supportive services. The Job Coach assists participants by training on vocational tasks, job coaching, coordinating transportation, motivating, and providing personal care if needed.

Principal Duties & Responsibilities:

• Provides on-site job coaching for supported participants.
• Guides and motivates individuals to successfully perform their job; must demonstrate an understanding of the work and professional context, while maintaining a support role.
• Maintain open communication with employer management and co-workers regarding employee’s vocational support plan.
• Must follow work rules of each employer workplace and always present a professional demeanor.
• Assists employer in identifying, modifying, or eliminating barriers to employment of persons served.
• Promotes integration and natural support at places of employment.
• Regularly communicates with the support team and others as defined by the individual support plan and as directed by Case Manager.
• Maintains timely, well written and complete service documentation, including report of service hours, incident reporting, and case notes of person served.
• Provides personal care assistance as needed by person being served.
• Assists Case Manager in identifying and coordinating transportation for person served.
• Assists in providing specific disability and related education to employers, co-workers and other community contacts of persons served.
• Strives to improve job knowledge and understanding of services and business relationships.
• Applies time management skills to multi-task and is flexible to new situations.

Travel Required: Daily travel and transport of persons served.

Required education and/or work experience:

• High school diploma or equivalent, some higher education preferred.
• This is an entry level position, no experience necessary but one year of work experience is preferred.
• Must be able to interact with varying levels of employer management in a professional capacity.

• Business Acumen: Knowledge and experience supporting people with disabilities.
• Ability to handle challenging behavior, teach job tasks and coach adults with disabilities.
• Customer Focus: Consistently has positive interaction with internal and external customers.
• Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
• Drive for Results: Finds solutions, resolves conflict, and proactively solves problems.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output.
• Familiarity with Microsoft Office and willingness to learn and use databases.
• Valid Driver’s License, good driving record and proof of insurance.
• Use of personal smart phone required. (Stipend amount based on FT/PT status)

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extensive walking and standing in daily work activities, lift, push or pull up to 20 lbs.
• Full range of motion to use proper lifting techniques to provide varying levels of personal care support for the individuals served.
• Must be able to clearly communicate.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For a complete position description or questions, please contact People and Development Manager, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421