ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

The Laundry Attendant is responsible for ensuring the timely and efficient cleaning, drying, and folding of linens, towels, and guest clothing, in accordance with the hotel's standards of cleanliness and quality. This position plays a crucial role in maintaining the hotel’s overall guest experience by providing clean and properly maintained linens, ensuring smooth operations in the laundry department.

REPORTS TO

Director of Housekeeping

DIRECT REPORTS

N/A

KEY RELATIONSHIPS

Internal: Managers and hourly staff

External: Guests

ESSENTIAL JOB FUNCTIONS

• Sort, wash, dry, fold, and store linens, towels, and guest laundry following the hotel's guidelines and quality standards
• Operate washing machines, dryers, and other laundry equipment in a safe and efficient manner
• Ensure all linens, towels, and uniforms are clean, sanitized, and in good condition
• Handle guest laundry items with care, ensuring that all items are cleaned according to the type of fabric
• Maintain inventory of laundry supplies and inform supervisors of any stock shortages
• Monitor and maintain cleanliness of the laundry area, ensuring it is organized and hygienic at all times
• Report any damaged or stained linens, towels, or guest clothing to the supervisor for further action
• Ensure that laundry items are promptly returned to housekeeping for distribution to guest rooms
• Maintain a log of laundry items sent to dry cleaning or other specialized services
• Adhere to safety protocols, including the proper use of detergents and other chemicals, and follow fire safety and other hotel procedures
• Assist with other housekeeping duties as needed to ensure efficient department operations
• Maintain a positive, cooperative relationship with fellow team members and other departments

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

ESSENTIAL QUALIFICATIONS

• High school diploma or equivalent preferred
• Previous experience in a laundry or housekeeping role is preferred, but not required
• Ability to operate laundry machines and equipment
• Basic knowledge of laundry chemicals and stain removal techniques
• Good physical stamina and the ability to lift and move heavy items
• Excellent attention to detail and a commitment to maintaining high-quality standards
• Strong organizational skills and the ability to manage time effectively
• Ability to work well independently as well as part of a team
• Excellent communication skills and a positive, friendly demeanor
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed