ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.

About the role

This person is an extrovert by nature, a true people-person who gains energy from engaging guests in genuine and attentive interactions. They will create memorable and curated food and beverage experiences that ultimately inspire our guests to tell the story of ASH Bar, Bloom’s, and Hotel Ulysses to all their closest friends.

What you'll do

• Welcome each guest warmly and respond to guests' requests and inquiries in a timely, friendly, and efficient manner
• Makes guests feel appreciated through your actions
• Work as a team with all personnel to maintain an effective atmosphere and an efficient food and beverage service
• Manage reservations, walk-ins, and wait lists using the Resy platform
• Monitor wait times and provide accurate estimates to guests.
• Escort guests to their tables, present menus, provide water, and inform them of their server.
• Maintain a clean and organized host stand, entrance, and entrance area.
• Communicate guest needs or special occasions to service staff (e.g., birthdays, accessibility needs) with management and staff
• Monitor the dining room, entryway, and guest flow to optimize seating and minimize wait times.
• Ensure menus are clean and properly presented.
• Uphold grooming and uniform standards at all times.
• Follow safety and sanitation procedures in accordance with company and health department guidelines.
• Assist with other front-of-house duties as needed, including light bussing, resetting tables, or support during events, cleaning, polishing, stocking
• Other duties as assigned

* This job description is intended to provide a general overview of the responsibilities and duties associated with the Host role. It is not an exhaustive list, and additional tasks may be assigned based on business needs.

Qualifications

• High school diploma or equivalent required; hospitality or design-related training a plus.
• At least 1 year of experience as a host or in food service
• Exceptional attention to visual detail and cleanliness.
• Comfortable using digital tools (tablets, phones, pos)
• A calm, collaborative, and professional demeanor with a guest-first mindset
• Weekend availability

Perks & Benefits:

• Compensation: $16 per hour plus tips
• 40% Gym membership discount
• Food & beverage discount and discounted hotel rooms at ASH Proper
• Opportunity for growth within Hotel Ulysses and parent company ASH NYC.
  
  

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.