Summary: Responsible for oversight and management of the IT infrastructure of an organization. The role involves planning, implementing, and maintaining the organization’s hardware, software, networks, and other technological resources.

Education: Bachelor Degree in Computer Science, Information Systems, or related field. Equivalent combination of education and experience considered will be considered. 

Experience: Prior experience in a managerial or leadership role in infrastructure support or a similar IT support function. In-depth knowledge of infrastructure systems (e.g. Server, Networking equipment, Data Center maintenance, Virtualization technology, Storage solution, disaster recovery and backup systems ) and common software applications. Strong technical troubleshooting skills to resolve complex infrastructure-related issues.

Skills and Abilities: Excellent communication and interpersonal skills to effectively interact with end users and stakeholders at all levels. Strong organizational and time management abilities to handle multiple tasks and priorities. Leadership qualities, including team building, coaching, and conflict resolution skills. Demonstrate ability to communicate effectively with departmental users and managers.

Working Conditions, Physical Environment and/or Safety Requirements: Normal office setting. Attends all related safety training and all other training programs as required by outside regulatory agencies and/or audits. Rectifies any specific job-related hazards for all areas of responsibility through appropriate measures. Stands, walks, and lifts (medium to heavy weights) most of the day. Required long periods of visually examining documents and viewing computer screens. Key responsibilities include the support of mission critical 24 x 7 clinical systems infrastructure.