Job Summary: As a Lead Process Improvement Engineer within the Operational Excellence Department, you will serve as an internal management consultant working collaboratively to achieve substantial improvement in operations by managing a portfolio of projects throughout the project lifecycle and collaborating with operational leaders to achieve agreements, develop & implement recommendations, support change and achieve excellent, lasting results for our patients. You will help shape the growth of the Operational Excellence team by sharing your knowledge to develop other team members, promoting new and innovative tools and skills, and expanding the project portfolio.

Responsibilities:

• Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art process improvement and industrial engineering methodologies in order to transform operational process.
• Support performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future.
• Scope improvement initiatives, acquiring consensus & leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes.
• Oversee data collection, analysis, and assessment through observations and system reporting and prepare documents, including workflow and process flows diagrams.
• Apply queuing theory and methods to service delivery decision-making, including simulation modeling.
• Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes.
• Conduct process and data analysis to discover opportunities for improvement
• Develop unique information flow solutions to streamline information handoff.
• Collect and translate all operational business requirements to be included into future state process design.
• Facilitate teams that will identify, design and implement solutions using sound process engineering and improvement science principles that will result in high quality and efficient processes.
• Query and analyze data, develop visualizations and distribute various performance analytics tools to promote data driven decision-making.
• Build & implement various technical solutions that help automate & optimize business processes, communications, and reporting utilizing advanced programming (SQL, Python) and workflow automation tools (Power Platform)
• Support the Manager/Director in the oversight and development of all Management Engineering resources (Management Engineer I, II, & University Research Associates)
• Identify & implement ways of expanding the Management engineering skillset through learning and development opportunities and/or new software solutions to ensure the Operational Excellence team is continuously improving it’s skillset for transforming the organization.
• Support the Operational Excellence leadership team in shaping the project portfolio

Qualifications/Requirements:

Experience: Minimum of at least 3 years of experience in Industrial Engineering, Operations Research, Healthcare Management, or other healthcare-related field with significant improvement science and transformation training and experience, required. Experience with modern EMR software, optimization, reporting, and workflow design. At least 1 year mentoring and developing other team members.

Education: Master’s degree, required.

Licenses / Certifications: Lean/Six Sigma Certification or equivalent experience.

Other: Deep understanding of the Healthcare system and an ability to apply system/design thinking to understand, model, and improve operations at an organizational level. Advanced proficiency in statistics and statistical software with an ability to visualize data for improvement/performance monitoring. Advanced skills with data visualization software (Tableau/Power BI), SQL / databases, and ETL process / tools (SSIS) required. Advanced skills in process automation utilizing software solutions such as Robotic Process Automation or the Microsoft Power Platform. Record of accomplishment in designing & implementing innovative solutions with quantitative value. Agile skills that draw from other disciplines such as management, business administration, organization development, information technology, and computer science.Strong process mapping and visualization (Microsoft Visio).Excellent written and verbal communication with a strong drive for perfection / professionalism in delivery and presentation. Proven ability to work both independently on projects and as part of the larger team. Advanced proficiency in Microsoft Office Suite. Experience with python or other programming language. Ability to network, persuade/influence, engage partners, and build strong teams, with a positive internal customer focus. Strong leadership skills to motivate and mentor team members. Advance project management skills to manage a portfolio of projects to ensure proper resource allocation and timely execution.

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