Job Summary: The Airport Operations Specialist serves as the primary ground support resource for all airport operations. This role supports the safe, efficient airport activity through airfield operations, aircraft servicing, and overall airport readiness that reflects the high standards of the Ocean Reef Club.

Responsibilities include performing ground services, operational services, and customer service all while maintaining the airport's safety standards. This position also performs administrative & club related duties as delegated by Airport Management.

Essential Duties and responsibilities

• Greet arriving and departing members, guests, and flight crews with professionalism, discretion, and genuine hospitality.
• Performs Operational Service functions which include inspections and upkeep for airport assets, facilities, runway, ramp, equipment, fuel, etc.
• Performs Aircraft Servicing functions which include marshaling, fueling, towing, lavatory service, ground power service, facilitating ramp movements for arriving and departing aircraft, and other ground support functions.
• Maintains cleanliness and presentation standards for all airport areas.
• Provide accurate information regarding Club events, amenities, airport rules, and operating procedures.
• Coordinate aircraft and operational services with peers and the Concierge Team (fueling, GPU, lavatory, towing, hazardous waste, inspections, etc).
• Follows & enforces compliance with club, airport, ORCA, state, and federal aviation rules and regulations.
• Monitor and communicate hazardous weather conditions.
• Maintain accurate daily records of daily inspections, aircraft activity, parking reports, incidents, rule violations, fuel sales, and feedback.
• Report violations of airport safety or procedures and follow the Airport Safety Management System (SMS) protocols.
• Uses proper PPE (Personal Protective Equipment) and operations equipment.
• Safely Operate ground service equipment, such as Lektro tugs, golf carts, GPU's, lavatory cart, transport vans, etc.
• Keeps Airport Management informed of events and activities of an unusual nature as well as routine matters related to their and others' accountability
• Attends classes, training, conferences, workshops and meetings as directed to maintain job knowledge and skills.
• Performs all other assigned duties.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Previous experience in aviation industry or schooling preferred.
• Exceptional interpersonal, verbal, and written communication skills.
• Professional appearance and demeanor required.
• Strong multitasking and prioritization skills in a fast-paced environment.
• Ability to work independently, troubleshoot, and respond effectively in emergency situations.
• General knowledge of aviation procedures, weather reporting, aircraft types/performance, and phonetic alphabet.
• Valid driver's license required
• Proficiency in Microsoft Office.
• Flexible availability, including weekends and holidays.

Education & Experience

• High school diploma preferred.
• 1–2 years of experience in aviation or related field is preferred.

Language

• Must be able to effectively communicate in English, both verbally and in writing.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Must be able to lift and carry up to 75 pounds
• Must be able to sit for long periods of time
• Must be able to stand for long periods of time

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work outside in all weather conditions and may be required to sit and/or stand for extended periods of time
• Noise level in the work environment can be moderate to loud
• Must be able to work weekends, nights, Holiday's and be flexible to schedule changes according to workload demands between 7am – 10pm and very rarely outside those hours
• Must be able to work with all types of paints and chemicals, including aviation fuels

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.