This role provides foundational support to customers and internal departments by assisting with precision agriculture technology, license activations, equipment connectivity, customer communications, and operational tasks within the Solution Center.

Responsibilities:

• Monitors and responds to Solution Center email and text communications in a timely and professional manner
• Supports customers with data management and technology solutions while maintaining confidentiality and data integrity
• Assists customers with license activation and renewal processes
• Answers Activations and Internal Support phone queues and provides basic troubleshooting and assistance
• Performs outbound customer call campaigns to support customer engagement initiatives
• Assists with processing whole goods requests from internal departments
• Supports JDLink equipment management activities
• Assists with customer equipment validation and data accuracy efforts
• Maintains accurate records and documentation of customer interactions
• Develops and maintains positive working relationships with customers, coworkers, and internal stakeholders
• Performs other duties as assigned

Experience, Education, Skills and Knowledge:

• High school diploma or equivalent
• Customer service experience preferred
• Basic computer proficiency
• Experience in agriculture, precision technology, or related fields preferred
• Strong verbal and written communication skills
• Ability to learn new technology and software applications

Pay Range: $20.00 - $24.00 per hour

Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, AHW branded clothing, and training.