POSITION SUMMARY

The Starter/Ranger is responsible for providing an exceptional golf experience by ensuring timely play, maintaining pace of play, promoting proper golf etiquette, and delivering outstanding customer service to members and guests. As one of the Club's most visible team members, this position serves as an ambassador for Spring Run Golf Club by creating a welcoming atmosphere while supporting the Golf Professional Staff in the daily operation of the golf course. The ideal candidate demonstrates professionalism, strong communication skills, sound judgment, and a commitment to providing exceptional member service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member & Guest Services

• Welcome members and guests in a professional and courteous manner.

• Verify tee times and ensure groups begin play on schedule.

• Communicate daily course conditions, cart rules, local rules, and pace of play expectations.

• Answer member questions and assist with golf-related requests.

• Represent Spring Run Golf Club in a positive and professional manner.

Starting & Pace of Play Operations

• Coordinate first tee operations and maintain proper starting intervals.

• Monitor pace of play throughout the golf course.

• Communicate with groups that fall behind using approved Club procedures.

• Record pace checkpoints and report issues to the Golf Professional Staff.

• Assist with pairing golfers when necessary.

Course & Golf Operations

• Enforce proper golf etiquette, including repairing ball marks, replacing divots, raking bunkers, and observing cart rules.

• Assist members during weather delays or emergencies.

• Support tournaments, leagues, outings, and daily golf operations.

• Assist with golf cart staging, practice facility operations, signage, and other Golf Shop duties as assigned.

QUALIFICATIONS

Education & Experience

• High school diploma or equivalent preferred.

• Previous customer service, golf course, hospitality, or country club experience preferred.

• Basic knowledge of the game of golf preferred.

Skills & Competencies

• Excellent customer service and interpersonal skills.

• Strong verbal communication abilities.

• Dependable, punctual, and self-motivated.

• Professional appearance and positive attitude.

• Ability to work independently and as part of a team.

• Ability to remain calm while resolving member concerns.

• Commitment to upholding Spring Run Golf Club's service standards.

PHYSICAL REQUIREMENTS

• Frequent standing, walking, and driving golf carts.

• Ability to work outdoors in varying weather conditions.

• Ability to lift up to 30 pounds occasionally.

• Availability to work mornings, weekends, holidays, and flexible schedules during the golf season.

COMPENSATION & BENEFITS

• Spring Run Golf Club offers a positive team environment dedicated to providing exceptional service and

professional growth opportunities.

• Benefits may include:

• Employee meals during scheduled shifts

• Golf shop merchandise discounts

• Golf privileges in accordance with Club policy

• Professional development opportunities

• Supportive team-oriented work environment

• Uniform provided

PRE-EMPLOYMENT REQUIREMENTS

• Spring Run Golf Club is a Drug-Free Workplace and participates in E-Verify. Employment offers are

contingent upon:

• Successful completion of a pre-employment drug screening

• Criminal background check

• I-9 employment verification

• Submission of emergency contact information

DISCLAIMER

• This job description is intended to describe the general nature and level of work performed by individuals

assigned to this position. It is not intended to be a complete list of all duties, responsibilities, or

qualifications. Management reserves the right to modify responsibilities as operational needs require.