The Role

The Program Manager is responsible for guiding and supervising the work of Direct Support Professionals (DSP), across multiple residential programs/day program environments. The incumbent is expected to ensure that agency policies and procedures are implemented correctly and that the consumers served live valued and high-quality lives. The Program Manager reports directly to the Director of Adult Services.

Key Responsibilities and Essential Duties:

PROGRAM OPERATIONS

• Works with Site Supervisors to schedule and arrange transportation for consumers served
• Completes and submits attendance in accordance with agency policies, procedures and timeframes
• Ensures, with the Team, program operations are in compliance with Licensing regulations, prepares necessary documentation and is present for Licensing visits
• Understands and implements current state licensing rules and regulations, agency policies and practices, and protection of consumers served rights
• Works with the Director of Adult Services to operate programs within budget, as needed
• Communicates and collaborates with administrative office personnel and HR personnel as necessary

COMMUNITY RELATIONS

• Provides education to community members regarding people with developmental disabilities (e.g., rights, responsibilities, dispelling myths)
• Supports consumers in inviting community members to learn more about the agency and the people who receive services
• Recruits and mentors’ community volunteers and intern students
• Collaborates and networks with other service agencies within the community
• Communicates with and maintains relationships with community vendors, landlords, neighbors, and related entities
• Assists in the development of promotional materials including web sites, newsletters, newspaper articles, brochures, videos, and contacts with media.
• Coordinates activities which promote community inclusion for consumers served

PERSONNEL MANAGEMENT

• Enhances staff relations by using effective communication skills, encourages growth and self-development, facilitates teamwork, employs conflict resolution skills, and provides adequate support to Direct Support Professionals (DSPs)
• Coordinates personnel management by hiring DSPs, conducting performance reviews, facilitating meetings, delegating tasks and responsibilities, defusing conflicts, and implementing grievance and formal procedures
• Initiates personal development and coordinates DSP training and in-services by orienting new DSPs, arranging for DSPs to attend training and in-service sessions, maintaining training records, and supporting ongoing staff development
• Ensures DSPs are scheduled, paid, and receive time off, when requested, based on the needs of the program
• Regularly attends and/or facilitates meetings to collaborate with Supervisor, other members of management/clinical team, and DSPs

Experience and Expertise

• High school diploma or equivalent.
• A 2-year degree or certificate in human services field or equivalent
• Demonstrated management and training experience
• 5 years of direct support experience in community human services
• Ability to complete requisite background checks satisfactorily

Competency Requirements

• Strong leadership skills within program support
• Demonstrated excellence in providing direct support to consumers
• General knowledge and utilization of Microsoft Office Suite applications (Outlook, Word, etc.)