Front Desk Supervisor - 3pm - 11pm Evening Shift

Join the welcoming team at Hilton Garden Inn Worcester, a premier 199-room hotel located in the heart of downtown Worcester, MA. We are seeking a dedicated and professional PM Front Desk Supervisor to oversee our front desk operations during the evening shift. This role offers an excellent opportunity to contribute to a positive guest experience while working in a dynamic and supportive environment.

Key Responsibilities:

- Supervise and coordinate front desk activities during the evening shift to ensure smooth and efficient operations

- Greet and assist guests with check-in and check-out procedures, providing exceptional customer service

- Handle guest inquiries, requests, and complaints promptly and professionally

- Manage reservations, cancellations, and room assignments accurately

- Support and mentor front desk staff, ensuring adherence to hotel policies and standards

- Maintain accurate records of guest transactions and billing

- Collaborate with housekeeping and maintenance teams to address guest needs and ensure room readiness

- Enforce security procedures and ensure the safety of guests and staff

- Assist in training new team members and conducting shift handovers

Skills and Qualifications:

- Previous experience in hotel front desk or customer service roles preferred

- Strong leadership and supervisory skills

- Excellent communication and interpersonal skills

- Ability to handle multiple tasks efficiently and remain calm under pressure

- Proficiency with hotel management software and MS Office applications

- Flexibility to work 3 p.m. to 11 p.m. shifts, including weekends and holidays

- Professional appearance and positive attitude

At Hilton Garden Inn Worcester, we foster a culture of hospitality, growth, and teamwork. We offer competitive compensation, opportunities for advancement, and a supportive work environment where your contributions are valued. Join us and be part of a team dedicated to creating memorable experiences for our guests.