• Own the GTM systems architecture end-to-end including HubSpot CRM, CPQ/quoting, and integrations across the GTM stack

• Build and maintain a systems roadmap aligned to GTM priorities for pipeline, forecasting, territory/comp changes, and new motions

• Define and enforce data governance standards covering object model, field hygiene, and lead-to-cash process integrity

• Evaluate and consolidate tooling to reduce redundancy and technical debt post-migration

• Translate business requirements from RevOps, Sales, and CS leadership into system design and build

• Manage a prioritized intake/ticketing process for systems requests while balancing quick fixes against roadmap work

• Lead cross-functional projects requiring systems changes such as new product launches, comp plan changes, and process redesigns

• Own testing, documentation, and change management for all system releases

• Manage and develop 1 FTE and 1 contractor by setting priorities, reviewing work quality, and building growth plans

• Establish scalable ways of working including sprint cadence, backlog management, and documentation standards to replace ad hoc processes

• Act as the primary escalation point for systems issues affecting revenue-critical processes like quoting, forecasting, and reporting

• Partner with RevOps, Sales Leadership, Finance, and Legal to ensure systems support deal velocity and accuracy

• Partner with IT/Security on data access, compliance, and integration architecture

• Support forecasting and pipeline reporting infrastructure in partnership with RevOps analytics

• 5+ years in Revenue/Sales Operations or GTM Systems with at least 2+ years owning CRM architecture

• Deep HubSpot CRM expertise including object model, workflows, permissions, and pipeline/deal architecture

• Hands-on experience with CPQ/quoting tools like DealHub or comparable platforms including implementation or major configuration work

• Experience managing a system migration and understanding what clean migration data actually looks like

• Proven program and project management skills to run a roadmap, manage competing priorities, and ship on a timeline

• Experience managing people in a systems or technical function

• Strong SQL or equivalent data fluency for troubleshooting and validating system logic

Preferred Qualifications

• Experience integrating CRM with sales engagement tools, conversation intelligence, and BI tools

• Background in a B2B SaaS environment with multi-motion GTM

• HubSpot certifications in RevOps or Sales Hub Implementation

• Experience building lead-to-cash process documentation from scratch

What Success Looks Like (First 6–12 Months)

• Post-migration data integrity issues identified and resolved alongside a documented clean object model

• A prioritized systems roadmap in place and reviewed monthly with RevOps and CRO leadership

• CPQ/quoting process fully mapped, governed, and running with minimal manual workarounds

• Team operating on a predictable intake/delivery cadence with clear SLAs

• Systems function seen as a strategic partner instead of a ticket queue