At Service Minds, we place exceptional service at the core of everything we do. As a proud member of the Altamont Capital Partners portfolio, we are the leading operators of Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. As a dominant franchise operator within the esteemed Authority Brands system, Service Minds is strategically positioned for significant growth throughout the Southeast.

Our dynamic and growth-oriented enterprise currently spans Florida, Alabama, and Georgia, with ambitious plans to expand further into new markets in the coming years. If you’re passionate about growth and eager to drive success within a company where service excellence is a core value, we invite you to join our team and help shape the future with us.

Role Overview

We are seeking an exceptional Benjamin Franklin Plumbing Branch Manager to lead our team and oversee daily operations at our branch. This role involves not only managing the branch but also playing a crucial part in training, developing, and retaining our team of service and installation technicians. You will also be responsible for driving revenue growth, managing key performance indicators (KPIs), and ensuring high levels of customer satisfaction.

Key Responsibilities

• Lead with passion and accountability, ensuring a culture of excellence within the team.
• Oversee all aspects of branch operations, from staffing and training to compliance and customer satisfaction.
• Train, develop, and retain service and installation technicians to foster a high-performing team.
• Cultivate a positive and productive work environment that aligns with professional standards.
• Uphold our “white collar” image in the “blue collar” industry.
• Ensure compliance with industry codes and maintain a high level of customer satisfaction.
• Drive sales and profit growth for the branch through effective management and strategic planning.
• Oversee the training of new technicians.
• Manage scheduling and performance reviews, ensuring technicians are meeting or exceeding performance expectations.
• Maintain branch equipment and inventory in a well-organized manner.
• Monitor financial performance, ensuring cost control and operational efficiency.
• Conduct routine performance reviews and provide regular feedback to technicians to drive development.
• Actively manage and drive key performance indicators (KPIs), such as revenue, customer satisfaction, and technician productivity.
• Address and resolve customer complaints in a timely and professional manner, ensuring customer retention and satisfaction.
• Collaborate with upper management to ensure adherence to company-wide objectives and initiatives.

Qualifications

• Proven experience in the plumbing industry is essential;
• Previous experience in a leadership or managerial role, with a strong track record of team success and growth.
• Strong leadership abilities with an emphasis on emotional intelligence—ability to connect with and motivate team members.
• Excellent communication skills, both written and verbal, with the ability to train and mentor team members effectively.
• High level of integrity and trustworthiness in all business dealings.
• Strong organizational and time-management skills.
• Ability to manage multiple projects and priorities in a fast-paced, growth-driven environment.
• Proficient in using management software and tracking tools for KPIs, revenue, and performance metrics.
• Experience in managing budgets and driving revenue growth.
• Knowledge of industry codes, safety protocols, and regulations.

Compensation & Benefits

• Competitive guaranteed base salary of $80,000 +, with monthly performance pay-. Top-performing Branch Managers earn $200,000+ annually.
• Company vehicle with fuel card.
• Comprehensive benefits package including:
  • FREE Health Savings Account - Medical plan for employees or the option to choose from two additional low-cost medical plans.
  • Dental & Vision insurance.
  • Life Insurance coverage.
  • Paid Time Off (PTO) and Paid Holidays.
  • 401(k) with employer match.
  • Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.
• Access to a comprehensive suite of brands under Service Minds, offering career advancement and extensive benefits across multiple skilled trades.